The Success Plan Manager is a core role within SAP Customer Services & Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments.
As a Success Plan Manager, you will act as a trusted advisor who supports customers in adopting, optimizing, and realizing value from SAP solutions including SAP S/4HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI.
Develop and maintain customer success documentation
Drive governance customer meetings, including quarterly reviews and steering sessions
Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams
Learn and apply SAP’s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools
Contribute to continuous improvement of engagement quality and customer experience
Support executive-level customer relationships built on trust, transparency, and consistent delivery quality
Ensure disciplined planning,
execution, and follow-up across all Success Plan activities
Provide clear, concise, and value-based executive communications and reporting
Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership
Support coordination of internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership
Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes
Uphold SAP standards for service quality, governance, and customer engagement excellence
STEM degree or equivalent technology experience.
~+5 years in project management or as a Functional/Technical Consultant with a team leading coordination role
~ Hands‑on exposure to solution implementation, integrations, and basic cloud/modernization patterns.
~ Proven focus on customer value—defining success metrics and driving consumption, retention, and time‑to‑value.
~ SAP
📌 Senior Success Plan Manager (Italia)
🏢 SAP
📍 Italia