Role: Service Delivery Manager D365 F&O; Department: Managed Services Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. As a Service Delivery Manager, you will lead a multidisciplinary team to provide exceptional managed services for select customers, focusing on service quality, customer satisfaction, and performance management. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. HSO International At HSO International, you'll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Responsibilities Lead and coach a high-performing Dev Ops customer support team to deliver exceptional managed services. Understand customer needs and oversee service delivery aligned with business objectives. Own SLAs and budgets, driving efficiency and cost optimization.



Analyze feedback and continuously improve services through creative solutions. Collaborate across teams to define service standards and resolve complex issues. When do we match up? Organized and accountable, fostering ownership and high-quality service delivery within the team. Skilled in managing transitions from project delivery to managed service operations. Empathetic and performance-driven, using coaching and feedback to build strong, motivated teams. Strong communicator with the ability to identify customer needs and drive service improvements. Bachelor's or Master's Degree in Business, IT, or related field. Minimum 6 years of experience within a Microsoft Dynamics 365 ecosystem. In-depth knowledge of Microsoft cloud solutions, including Azure and Dynamics 365. Familiarity with Lean, Agile/Scrum, Dev Ops, and project management principles. Senior-level experience managing customer satisfaction, service quality, and escalations, plus abilit

📌 Hso international (Italia)
🏢 Anonymous
📍 Italia