The Vice President of Technical Support is an executive leader of leaders responsible for setting the global vision and delivering world-class technical support experiences to Salesforce's most mission-critical, high-value customersThis role leads a team of Senior Directors and Directors who each run high-performing Support organizations — requiring someone who can set enterprise strategy, operate at global scale, and drive outcomes through empowered, accountable leadersThis executive must be equally comfortable in the boardroom and the war room — able to synthesize complex operational data into compelling narratives for C-suite and board-level audiences, build trusted executive relationships, and drive cross-functional alignment across Engineering, Product, Sales, and Customer SuccessThis position reports to the SVP, Customer Success and is a key member of the global Customer Success senior leadership teamYou will define and own the global strategy for Technical Support at scale — driving measurable improvements in customer health, team performance,



and program maturityYour organizations serve Salesforce's most strategic customers, and your ability to set vision, translate data into insights, influence at the executive level, and develop the next generation of senior leaders will be the defining factor in your successDefine and communicate a bold, data-driven global strategy for Technical Support that aligns to broader Customer Success and company prioritiesOperate as an executive leader of leaders — developing and inspiring a team of Senior Directors and Directors, each responsible for their own high-performing organizationsEstablish the operating model, performance standards, and culture for Technical Support at global scaleIdentify and capitalize on emerging risks, trends, and opportunities across the business; translate insights into investment decisions and enterprise-level plansRepresent Technical Support as a strategic voice in executive forums, ELT discussi

📌 Vice President of Technical Support Engineering (Italia)
🏢 Altro
📍 Italia