About Us

We are a dynamic and growing tourism company providing tailored travel experiences and services across Europe, with a strong focus on the B2B group travel market.

We operate through two brands:

- Maketourism – 360-degree tourism services and customized travel solutions.
- Eurobusnetwork – transportation and coach services across Europe.

Role Overview

We are looking for an experienced Operations Manager with a strong background in the tourism industry to take overall responsibility for our operations department.

The ideal candidate will lead and develop the Operations team, oversee the end-to-end delivery of our services, manage supplier relationships and contracts, and ensure operational efficiency and profitability.

This is a hands-on management role within a growing company, requiring autonomy, strong decision-making and a proactive approach.

Key Responsibilities

- Manage and coordinate the day-to-day operations and delivery of all travel services, ensuring quality, deadlines and budgets are met.
- Lead, manage and develop the Operations team, including recruitment, onboarding, training and performance management.
- Take ownership of the existing supplier portfolio, reviewing contracts, rates and commercial conditions.
- Renegotiate existing supplier contracts to improve rates, payment terms, cancellation policies and overall commercial conditions.




- Scout and negotiate with new suppliers to continuously improve the company's network and competitiveness.
- Manage operational budgets, forecasting and cost control.
- Monitor operational performance and implement improvements to increase efficiency and profitability.
- Identify and resolve operational issues and risks.
- Collaborate with Sales and Management to ensure seamless service delivery and client satisfaction.

Requirements

- Proven experience in a senior operational role within the tourism/travel industry.
- Strong knowledge of tourism suppliers, particularly hotels, transportation and ground services.
- Proven experience in team management and supplier/contract negotiation.
- Strong organizational, problem-solving and decision-making skills.
- Experience with budgeting, forecasting and cost control.
- Excellent communication skills in English, Italian and French; additional languages are a plus.
- Proficiency in operational software and business tools.
- Hands-on, proactive and commercially minded approach.

What We Offer

- Competitive salary according to Italian CCNL Turismo, first level or executive level depending on experience.
- A key management position with significant responsibility and autonomy.
- Professional growth opportunities within a growing tourism company.
- A collaborative and entrepreneurial working environment.
- Direct involvement in the development and expansion of our business.

Sede di lavoro: Di persona

📌 Operations Manager (Roma)
🏢 Maketourism
📍 Roma