As IT Manager you will oversee technology operations to ensure reliable, secure, and efficient systems that support guest experiences and daily hotel operations.
You will maintain Mandarin Oriental standards, assist colleagues, safeguard information assets, and enable seamless technology-enabled experiences across the property.
The role includes leading pre-opening IT readiness, coordinating infrastructure deployment, and partnering with corporate teams to align with security and regulatory requirements.
You will drive innovation and resilience in a luxury hospitality environment, shaping how technology enhances guest satisfaction and operational excellence.
MOstay complimentary nights and generous staff travel rates
Wellness programmes
Colleague wellness initiatives
Global career opportunities
Support pre-opening IT readiness for Mandarin Oriental, Rome
Provide first- and second-line IT support for staff and guests
Coordinate installation, configuration and testing of hotel IT infrastructure
Ensure systems meet brand standards and opening timelines
Align with corporate IT standards, policies and procedures
Standardise systems, cybersecurity protocols and operational processes
Serve as on-property IT contact for corporate, vendors, and ownership
Ensure operational resilience and risk mitigation across hotel functions
Oversee IT projects,



upgrades and implementations with minimal disruption
Manage change requests with testing, documentation, approvals and rollback
Contribute to pre-opening planning including budgeting and timelines
Identify opportunities for innovation to enhance guest experiences through technology
Ensure compliance with IT security standards and regulatory requirements (GDPR, PCI DSS)
Monitor security, manage endpoint protection, and apply patches timely
Collaborate with corporate IT security on incidents, audits and remediation
Deliver IT security awareness training to colleagues
Support disaster recovery, backup management and business continuity planning xysqume
Build strong relationships with operational teams and stakeholders
Experience managing hotel technology infrastructure and support operations
Strong knowledge of networking, servers, cloud solutions, cybersecurity, and hospitality tech platforms
Experience with PMS, POS, revenue management interfaces, access control, payment systems, and guest tech solutions
Proven track record delivering technology projects and system implementations
Strong analytical and organisational skills in fast-paced environments
Excellent written/spoken English and Italian
Genuine passion for technology and creating seamless guest experiences
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📌 It Manager (Lazio)
🏢 Experteer Italy
📍 Lazio