Position: Italian Customer Support Representative
Location: On-site workspace (Lisbon, Portugal)
Timeline: Immediate start preferred
Hours: 40-hour weekly shift schedule across a continuous 24/7 rotation

Overview
Ready to build a career path in Portugal? We are searching for customer-oriented Italian speakers to join our international team in Lisbon. Serving as the core contact point for Italian-speaking clients, you will handle inquiries through live chat, phone calls, and email. This position is best suited for proactive problem solvers who enjoy a dynamic, team-oriented workplace.

Primary Responsibilities

Customer Interaction: Handle incoming Italian user requests via phone, email, and live messaging with a polite, professional approach.

Issue Resolution: Analyze customer concerns, identify underlying root causes, and provide accurate, tailored solutions efficiently.

System Documentation: Accurately log interaction details, support tickets, and resolution steps within internal CRM platforms.

Target Achievement: Consistently meet target metrics, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).

Continuous Learning: Attend routine training workshops to stay updated on product modifications, internal policies, and operational workflows.

Qualifications

Language Skills: Fluent or C1/C2 proficiency in Italian (written and spoken); minimum B2 English level for internal communications, training, and software usage.

Shift Flexibility: Willingness to work flexible, rotating 24/7 schedules.

Location:



Physical presence required at the Lisbon office.

Work Authorization: Valid EU/EEA citizenship, EU passport, or a valid Portuguese work permit.

Core Competencies: Excellent communication, active listening, calm under pressure, and a solution-oriented mindset.

Compensation Options
Option A: Local Contract (For Local Residents)

Base Remuneration: €1,262.33 gross monthly (distributed across 12 months)

Housing: Self-arranged living accommodation

Target Profile: Candidates currently residing in Lisbon or preferring to manage their own living situation

Option B: Relocation Package (For Candidates Moving to Lisbon)

Base Remuneration: €1,059.00 gross monthly (distributed across 12 months)

Provided Lodging: Private bedroom in a shared corporate flat, with core utilities (water, gas, electricity, wifi) fully covered

Travel Perks: Inbound flight cost reimbursement after completing the trial period, plus airport pickup service upon arrival

Benefits & Lifestyle

Growth Opportunities: Clear internal advancement into training, quality assurance, or team leadership.

Fully Paid Onboarding: Comprehensive initial training program to prepare you thoroughly for the role.

Inclusive Environment: Energetic workplace featuring company-sponsored social events, sports clubs, and team activities.

Health & Wellness: Complimentary private health insurance after 6 months, plus access to psychological support services.

Location Perks: Experience Lisbon's warm weather, coastal lifestyle, rich heritage, and vibrant local scene.

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📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon! (Cagliari)
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📍 Cagliari