JOBS Help Desk Specialist Position Help Desk Specialist Function Customer & Technical Support Job Location Trieste Join the INNOVA team in a young, stimulating and dynamic technological environment that offers high-quality hardware and software solutions in the field of intelligence and cybersecurity. Why work in INNOVA... Because the people who work here are creative and passionate Because innovation and advanced technologies are part of our DNA Because we recognize and reward merit Main Responsibilities Identify, analyze, and resolve issues reported by users according to defined Service Level Agreement (SLA), interacting with various company Department Respond to user requests and issues; log activities performed in the ticketing system Resolve or elevate issues to second-level support, optimizing system performance while respecting predefined service levels (SLA)



Ensure service delivery in compliance with established service levels (slas) Provide technical support for the installation and configuration of application software Technical Skills and Soft Skills Excellent knowledge of Microsoft programs Knowledge of Linux systems SQL skills Basic networking knowledge (communication protocols in Microsoft and Linux environments) Education High School Diploma in IT/telecommunications/electronics Prerequisites and/or Experience At least 1 year of experience in help desk or technical support Excellent knowledge of English Knowledge of a second foreign language is a plus Salary range 23 - 27K The search is open to candidates of any gender pursuant to L.903/77 and L.125/91. #J-18808-Ljbffr

📌 Technical Specialist (IT Helpdesk) (Trieste)
🏢 Altro
📍 Trieste