**Technology Support Analyst (One year fixed-term contract)** **Firm Summary**
- White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be. With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work. It’s not just about our global network of offices and shared services centers; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work. Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Our people represent 90 nationalities and speak 80 languages. **Position Summary** A Technology Support Analyst provides day to day IT support to the business. The role requires technical knowledge of a variety of technologies, good problem solving skills and above all customer service and support skills. The primary responsibility of this role is to provide: - Desktop Support : Working within the Support Service team to provide hardware and software support with the local office. This will entail managing user queries; assisting users with hardware and software problems; and implementing, maintaining and managing the desktop computers, laptops, printers and other hardware.
- Meeting Room Support to the business:



Day to day meeting support, assisting with the coordination and setup of client and internal meetings that require computer andor audio visual technology support. Working closely with the Guest Services team to provide a world-class service. **Our Functional Area**
- Technology at White & Case plays a key role in enabling our lawyers is practicing law around the world.
- Our team comprises of three functions: Business Services - who maintain, develop and support our enterprise systems, Operations - who design, build and support our communications and data centre operations, and Support Services - who provide desktop, meeting and training support in the Firm’s offices. Together we support our lawyers with leading edge technology and systems to deliver elite legal and best-in-class client service.
- Working closely with our business services colleagues in support of the Firm’s Finance, HR, Marketing and KM Information Technology systems Drawing, Global Technology Services is at the heart of the Firm’s global operations. **Duties and Accountabilities**1** The duties of this role are the following: - Provide a basic level of user support
- Respond to basic user queries and requests, providing basic advice and guidance to end users, more technical matters should be referred upwards as required.
- Deliver a high standard of customer service.
- Take ownership of any tasks or issues assigned.




- Keep end users fully informed of the progress of their support ticket at all times.
- Monitor tickets assigned to you within the Service Desk system to ensure that all tickets are resolved in an efficient manner and according to business need priority.
- Ensure that all work is logged and tracked through the Service Desk System Desktop Support
- Provide hardware and software support.
- Providing day-to-day meeting support including setup of client and internal meetings requiring computer and audio visual
- support.
- Configure, support and maintain PCs and other IT equipment as required.
- Maintain accurate record of assets and all loaner devices to include: PC/laptop, smart devices, printers and peripherals including coordination and timely return of all leased equipment.
- Ensure that all computer assignment and office setups are completed before start dates.
- Undertake and assist with IT equipment moves in support of internal office moves and changes as may be required. Meeting Support
- Work closely with local office Guest Services team and follow local office room and equipment booking procedures and ensure the meeting room(s) and equipment is available as booked
- Organize WebEx & Audio connections required for meetings.
- Work with the local office booking team to ensure you receive regular room booking reports showing equipment needed in all rooms
- Ensuring all equipment is in full working order and for presentation, computers ensure they always have the latest security patches installed. Additional Responsibilities: - Maintain an attitude and behavior in keeping with our Technology Guiding Principles.
- Utilization of the Service Desk ticketing system for incident assignment, resolution, and m

📌 Technology Support Analyst (One Year Fixed-term Contract) (Milano)
🏢 White & Case
📍 Milano