Posizione Within the **Global High Jewelry & High-End Watches (High-End) team**, based in **Rome**, we are searching for a **High-End Client Experience & Engagement Project Manager**. Reporting to the **High-End Client Development Director**, this role has the aim to coordinate the creation and implementation of innovative client experiences and engagement strategies, focusing on HNWI (High-Net-Worth Individuals) and VICs (Very Important Clients), ensuring excellence in planning unique Client Journeys and relationship-building activities. Responsabilità del lavoro **Key Accountabilities**: - Support targeting strategies for client experiences, including proposing client lists in collaboration with markets and consolidating client profiles (qualitative and quantitative data).
- Contribute to the design, planning and coordination of exclusive high-end client experiences.
- Identify and leverage client development opportunities to delight clients, ensuring client activations at key moments and locations.
- Collaborate on the development of gifting programs for high-value clients.
- Oversee the annual targets of the Client Journey plan (by market) and follow up with those who have not updated their activations.




- Collaborate with internal stakeholder (CRM, Marketing, Heritage, Product Business Units etc.) to ensure our clienteling is elevated and consistent across touchpoints.
- Monitor competitors’ activities related to client experiences and provide insights to enhance strategies.
- Coordinate budget and contracts management. Profilo **Qualifications / Professional Capabilities**: - University degree in Business Management or a related field.
- 6-7 years working experience in a luxury environment.
- Planning and Project Management capability; related certification will be considered a plus.
- Good relational and communication skills.
- Fluency in Italian and English; other languages are a plus. **Personal Competencies**: - Client-centric mindset with a collaborative and solution-oriented attitude.
- Cultural sensitivity.
- Business awareness.
- Planning and organization.
- Attention to detail.
- Adaptability and eagerness to learn.
- JOB NUMBER** **BULG09023**: - COUNTRY / REGION** **Italy**: - CITY** **ROME**: - CONTRACT TYPE** **Permanent**:

📌 High-end Client Experience & Engagement Project Manager (Roma)
🏢 Bulgari
📍 Roma