**About the Company** ACMA is a leading organization headquartered in Bologna, Italy. As a key player in the consumer goods industry for over 100 years, we specialize in manufacturing packaging machines for a range of sectors, including Food, Personal Care, Home Care, Chemicals and E-Commerce.
Our business portfolio encompasses a wide range of innovative tailor-made packaging machinery solutions, by working hand-in-hand with customers and partners.
We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers. ACMA is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 34 countries with 21 different companies and employs over 8,000 people as of 2026.
**About the role** The Customer Service Development Specialist will play a key role in supporting Customer Service business development through data analysis, performance monitoring and the definition of insights and KPIs to support operational and strategic decision-making. The role will be responsible for: - Analyzing Customer Service-related business data, ensuring data accuracy, consistency,



and reliability in support of business and operational decisions.
- Performing data analysis across different geographies and markets covered by ACMA portfolio, identifying performance differences, key drivers, and relevant patterns.
- Monitoring weekly and monthly performance progress, preparing structured reports and summaries to highlight trends, deviations, and areas for improvement.
- Supporting the definition, development, and evolution of KPIs and new value-added analyses for business initiatives, continuous improvement actions, and service development projects.
- Providing support to pricing analyses. **What You Need to Be Successful** Customer Orientation / Customer Service mindset
- Degree in Statistics/Economics/Business Management/Data Analytics or Engineering.
- Strong analytical mindset and experience with data collection, interpretation and data-driven decision-making. Attention to detail and data accuracy.
- Good knowledge of Power BI (PBI) and excellent proficiency in Microsoft Office (Excel, Powerpoint).
- Professional proficiency in English is required; additional languages are a plus. Job Reference: CGS13174

📌 Customer Service Analyst (Bologna)
🏢 Coesia
📍 Bologna