Description

Job Title: Housekeeping trainee
Department: Housekeeping
Reports to: Executive housekeeper

PURPOSE/SCOPE

To assist the Executive Housekeeper in the smooth and efficient operation of the housekeeping department ensuring maximum guest satisfaction, and adhering to the standards required by the hotel and assist in the planning process.

MAIN DUTIES:
- Responsible for the cleanliness of the entire hotel.
- Ensures that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives.
- Responsible for the supervision and coordination of the housekeeping attendants to ensure that all tasks are carried out smoother and efficiently.
- Helps in maintaining record of all deep cleaning work, window cleaning, carpet shampooing …
- Follows-up on all out of order rooms.
- Ensures correct distribution and control of master keys
- Conducts inspections of corridors, public areas, back of house and rooms to ensure proper cleaning
- Ensures that all equipment is well maintained and properly handled.




- Handles guest complaints in accordance with the correct GIA form and reports all complaints to the Executive Housekeeper
- Checks log books and follows up on outstanding matters
- Assists in taking various inventories
- Communicates to colleagues the importance to meet the customer
- Ensuring the availability of the resources
- Actively promotes an awareness of customer requirements throughout the organization.
- Ensures that responsibilities and authorities are defined and communicated within the organization.
- Ensures appropriate communication processes are established

ADMINISTRATIONAL:

Assists in all administrative aspects of the departments ensuring that necessary clear and concise records are maintained.

OPERATIONAL:

Ensures through effective supervision that all services offered in the housekeeping department are always available and are carried out with the outmost efficiency and courtesy as per the

📌 Housekeeping Intern (Milano)
🏢 Marriott Hotels Resorts
📍 Milano