Director, Technical Quality Assurance

Location: US or Canada Remote

Job Summary
The Director, Technical Quality Assurance will lead OPEN Health’s quality assurance strategy across both client-facing digital solutions and internal AI-enabled workflow tools. This role is responsible for building and leading a fit-for-purpose QA practice that supports both revenue-generating client delivery and internally funded technology and AI initiatives.

This is a hybrid leadership role with two core areas of focus:
- 50% focused on QA for client-facing digital and omnichannel solutions delivered through various business units, including websites, portals, congress interactive activations, Veeva presentations, digital content assets, and client-facing technology platforms and products.
- 50% focused on QA for internally facing AI workflows, automation tools, and process enhancements that improve speed, quality, and efficiency across OPEN Health operations.

This individual will establish QA frameworks, standards, automations,



and team capability across traditional digital delivery and emerging AI-enabled solutions. A key part of the role will be building the QA function from the ground up, including defining the operating model, identifying resource needs, and developing business cases to support investment in QA coverage across both billable client work and internally funded strategic priorities.

As this role will be responsible for establishing the QA practice, the successful candidate must be prepared to be hands-on in the early stages — directly leading and executing testing activities where needed, while standing up automation, tooling, and scalable processes to reduce manual effort and support growth over the first 6–12 months.

Essential Duties & Responsibilities

QA Practice Leadership & Strategy

· Define and lead the overall QA strategy for both client-facing and internal technology solutions.

· Build and mature OPEN Health’s QA function, including standards, operat

📌 Director, Technical Quality Assurance (Italia)
🏢 OPEN Health
📍 Italia