What you’ll do…
- You will ensure all our guests feel they are treated as individuals and will want to return.
- Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering, and developing them, and creating an environment where people can be themselves.
- Management of departmental costs and ensure that all expenses are kept in line with budget guidelines.
- Ensure that all hotel standard operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.
- Ensure a good relationship is maintained between front office, housekeeping, maintenance and F&B.;
- To be fully aware, and competent in, all health and safety procedures and policies.
- To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
- Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.




- Assist the sales and events team with site inspections and be confident on the hotel facilities.

What we’re looking for…
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in front office operations and procedures.
- Y

📌 Front Office Manager (Firenze)
🏢 AccorHotel
📍 Firenze