Descrizione del lavoro

What you’ll do…

- You will ensure all our guests feel they are treated as individuals and will want to return.
- Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering, and developing them, and creating an environment where people can be themselves.
- Management of departmental costs and ensure that all expenses are kept in line with budget guidelines.
- Ensure that all hotel standard operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.
- Ensure a good relationship is maintained between front office, housekeeping, maintenance and F&B.;
- To be fully aware, and competent in, all health and safety procedures and policies.
- To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
- Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
- Assist the sales and events team with site inspections and be confident on the hotel facilities.

📌 Front Office Manager (Firenze)
🏢 The Hoxton
📍 Firenze