About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We take pride in facilitating career-defining opportunities for multilingual professionals looking to excel in dynamic, high-growth international environments.
Job Overview
We are currently sourcing exceptional talent for a Spanish Speaking Solutions Consultant position in Bulgaria, based in the vibrant capital of Sofia. This role is ideal for customer-focused professionals seeking one of the premier Spanish-speaking jobs in Europe, offering a gateway to professional growth within the thriving customer support services industry.
Key Responsibilities
- Act as the primary point of contact for Spanish-speaking clients within the customer support services sector.
- Resolve complex technical and service-related inquiries with professional precision and efficiency.




- Collaborate with cross-functional teams to identify and implement innovative service solutions.
- Maintain high levels of customer satisfaction by providing personalized and expert assistance.
- Document all interactions accurately within our CRM to ensure seamless service continuity.
- Stay updated on product developments to provide accurate, value-added advice to our international user base.
- Continuously contribute to the improvement of internal processes within the customer support services department.

Requirements
- Native or fluent Spanish (spoken and written) is mandatory for this role.
- Valid EU passport or work authorization for Bulgaria.
- Previous experience in a customer support services environment is highly preferred.
- Excellent communication skills and a passion for helping others.
- A proactive mindset, perfect for those seeking competitive jobs in Bulgaria.
- Ability to relocate to Sofia and thrive in a multicultural, fast-paced work environment.

Ben

📌 Spanish Speaking Solutions Consultant (Italia)
🏢 Mercier Consultancy Group
📍 Italia