You will join our team dedicated to the Customer Relationship Center, supporting business transformation and digitalization projects in an international context.
Your Missions:
Deliver requirements documentation for CRC-related projects
Write and refine user stories and epics for development teams
Prepare configuration guidelines for system implementation
Support development and testing phases, ensuring requirements are met
Collaborate with business partners and IT teams to translate business needs into application requirements
Identify gaps in existing functionalities and propose improvements
Ensure security and compliance requirements are considered in solution design
Provide training and documentation to end users and support teams
Your Profile:
5 -7 years of relevant experience as a Business Analyst, preferably in international projects
Experience in requirements gathering, documentation, and process improvement
Experience in Customer Relationship Center
Experience with configuration guidelines and supporting development/testing phases




Experience in business transformation or digitalization projects
Experience with technical teams and understanding of IT landscape
Bachelor's degree in Business, Information Systems, or equivalent
English and Italian fluent
You demonstrate strong analytical and problem-solving skills
You demonstrate adaptability in multicultural environments
Experience with generative AI tools is a plus
What We Offer:
An international community bringing together 110+ different nationalities
An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities
A robust training system with our internal Academy and 250+ available modules
A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)
At Mantu, sustainability is part of everything we do. You'll have the opportunity to turn your ideas into action and make a tangible impact. Every day, our

📌 BA IT (Milano)
🏢 Informatica / Software
📍 Milano