Job Title:
Italian Client Support Consultant
Workplace Model:
In-office (Lisbon, Portugal)
Timeline:
Immediate availability requested
Work Schedule:
Continuous 24/7 rotating shifts (40 hours per week, 8 hours per shift)
Role Summary
Eager to launch your professional journey in Portugal? We are seeking service-minded Italian speakers for our global team in Lisbon. Serving as the primary point of contact for Italian-speaking customers, you will troubleshoot issues across phone, email, and web chat. This opportunity suits proactive individuals who flourish in a fast-paced, collaborative work setting.
Main Responsibilities
Customer Communication:
Address inbound customer inquiries in Italian through phone calls, emails, and live chats using a polite, professional tone.
Troubleshooting:
Diagnose customer issues, uncover underlying root causes, and deliver quick, accurate, personalized solutions.
Record Keeping:
Precisely log interaction histories, support tickets, and resolution steps in internal CRM software.
Metric Goals:
Consistently meet target key performance indicators, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).
Skills Enhancement:
Attend scheduled training sessions to stay informed on product updates, company policies, and operational processes.
Candidate Criteria
Language Requirements:
Fluent or C1/C2 level in Italian (spoken and written); minimum B2 standard in English for team interactions, training, and software operations.
Shift Readiness:
Willingness to work flexible, rotating 24/7 schedules.




Physical Presence:
On-site attendance mandatory at our Lisbon facilities.
Work Rights:
EU/EEA citizenship, EU passport, or valid Portuguese work authorization.
Key Skills:
Strong communication, attentive listening skills, composure under stress, and a constructive approach to challenges.
Compensation Structures
Option A: Local Contract (For Local Applicants)
Gross Monthly Pay:
€1,****** (divided over 12 months)
Housing Setup:
Self-managed accommodation
Best Suited For:
Applicants already living in Lisbon or preferring to handle their own housing arrangements
Option B: Relocation Contract (For Candidates Relocating to Lisbon)
Gross Monthly Pay:
€1,****** (divided over 12 months)
Housing Provided:
Private bedroom in a shared corporate residence, with all standard utility costs (water, gas, power, internet) fully included
Travel Support:
Inbound flight costs refunded upon finishing the trial period, along with airport pickup service upon arrival
Incentives & Advantages
Career Growth:
Transparent promotion paths into quality assurance, training, or management positions.
Paid Onboarding:
In-depth initial training program fully funded from day one.
Company Culture:
Welcoming environment featuring sponsored social outings, sports clubs, and group events.
Health & Well-being:
Free private medical insurance after 6 months, alongside access to mental health counseling services.
Regional Perks:
Enjoy Lisbon's sunny weather, seaside proximity, deep history, and energetic cultural atmosphere.
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