Title:
Italian Customer Relations Agent
Work Setup:
Office-based (Lisbon, Portugal)
Timeline:
Urgent filling preferred
Shift Pattern:
Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts)
Role Summary
Ready to advance your career path in Portugal? We are hiring client-oriented Italian speakers to join our international workforce in Lisbon. Serving as the main contact point for Italian-speaking customers, you will address inquiries via phone calls, emails, and online chat. This role suits proactive thinkers who thrive in a lively, team-focused atmosphere.
Core Responsibilities
Customer Interaction:
Handle incoming requests from Italian clients via phone, chat, and email with a courteous, professional attitude.
Issue Diagnostics:
Evaluate customer concerns, identify root issues, and provide swift, accurate, and tailored assistance.
Documentation:
Log interaction specifics, service tickets, and resolution steps precisely inside internal CRM tools.
Target Management:
Consistently meet target key performance indicators, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).
Ongoing Learning:
Join regular training sessions to remain current on product updates, company guidelines, and internal workflows.
Qualifications
Language Capabilities:
Fluent or C1/C2 mastery of Italian (written and spoken); B2 English level or higher for internal communications, training, and software usage.
Shift Availability:
Readiness to work variable, rotating 24/7 schedules.
Workplace Presence:




Mandatory attendance at the physical office in Lisbon.
Legal Eligibility:
EU/EEA citizenship, an EU passport, or a valid Portuguese work permit.
Essential Skills:
Strong communication talent, attentive listening, resilience under stress, and a constructive problem-solving approach.
Compensation Models
Option A: Local Contract (For Local Applicants)
Base Remuneration:
€1,****** gross monthly (payable across 12 months)
Housing:
Self-managed living setup
Target Profile:
Applicants presently living in Lisbon or seeking to arrange their own lodging
Option B: Relocation Contract (For Moving Candidates)
Base Remuneration:
€1,****** gross monthly (payable across 12 months)
Provided Accommodation:
Private room within a shared corporate apartment, including standard utilities (water, gas, power, internet)
Travel Assistance:
Inbound flight costs refunded upon finishing the trial period, plus airport pickup
Added Perks
Career Advancement:
Direct progression paths toward leadership, quality assurance, or training roles.
Fully Paid Onboarding:
Extensive initial training program covered by the company.
Company Life:
Collaborative work atmosphere with sponsored social activities, sports groups, and team events.
Health & Support:
Free private medical insurance after six months, along with mental wellbeing support services.
Regional Benefits:
Relish Lisbon's warm weather, beach proximity, rich culture, and social atmosphere.
#J-*****-Ljbffr

📌 Experience Abroad: Italian Speaking Customer Support Representative In Lisbon! (Italia)
🏢 Ignite
📍 Italia