Title:
Italian Customer Assistance Specialist
Onboarding:
In-person (Lisbon, Portugal)
Start Date:
Immediate availability preferred
Hours:
24/7 rotating schedule (40 hours weekly, 8 hours daily)
Role Summary
Looking to establish your career in Portugal? We are recruiting customer-focused Italian speakers to join our multicultural team in Lisbon. Serving as the primary point of contact for Italian-speaking clients, you will resolve user inquiries via telephone, email, and digital chat. This role is ideal for proactive problem solvers who excel in a energetic, team-oriented workplace.
Key Responsibilities
Customer Contact:
Manage inbound Italian client inquiries across phone, email, and live chat using a respectful, professional tone.
Problem Diagnostics:
Identify client concerns, pinpoint root issues, and deliver quick, accurate, personalized solutions.
System Entry:
Maintain precise logs of user interactions, support tickets, and resolution steps within internal CRM platforms.
KPI Metrics:
Consistently meet performance targets, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).
Continuous Growth:
Participate in routine training sessions to stay updated on product modifications, company rules, and daily procedures.
Requirements
Language Proficiency:
Fluent or C1/C2 level in Italian (spoken and written); minimum B2 standard in English for team interactions, training, and software usage.
Availability:
Willingness to work flexible, rotating 24/7 shifts.
Location:




In-person attendance required at the Lisbon office.
Work Permit:
EU/EEA citizenship, EU passport, or a valid Portuguese work permit.
Core Competencies:
Excellent communication skills, active listening, calm under pressure, and a solution-oriented mindset.
Remuneration Options
Option A: Local Plan (For Local Residents)
Base Salary:
€1,****** gross monthly (paid across 12 months)
Housing:
Self-arranged accommodation
Best For:
Candidates currently residing in Lisbon or looking to manage their own housing
Option B: Relocation Plan (For Candidates Moving to Lisbon)
Base Salary:
€1,****** gross monthly (paid across 12 months)
Housing Included:
Private bedroom in a shared company apartment, with basic utility bills (water, gas, electricity, wifi) fully covered
Travel Benefits:
Inbound flight cost reimbursement upon completing the probation period, plus airport transfer service
Perks & Benefits
Growth Opportunities:
Clear career progression into QA, training, or management positions.
Paid Onboarding:
In-depth initial training program fully compensated from day one.
Inclusive Environment:
Energetic workplace featuring company-sponsored social events, sports groups, and team activities.
Health & Wellness:
Free private health insurance after 6 months, plus access to psychological support services.
Location Perks:
Enjoy Lisbon's warm weather, coastal lifestyle, rich history, and vibrant local culture.
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📌 Experience Abroad: Italian Speaking Customer Support Representative In Lisbon! (Italia)
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