Position:
Italian Customer Support Representative
Location:
On-site workspace (Lisbon, Portugal)
Timeline:
Immediate start preferred
Hours:
40-hour weekly shift schedule across a continuous 24/7 rotation
Overview
Ready to build a career path in Portugal? We are searching for customer-oriented Italian speakers to join our international team in Lisbon. Serving as the core contact point for Italian-speaking clients, you will handle inquiries through live chat, phone calls, and email. This position is best suited for proactive problem solvers who enjoy a dynamic, team-oriented workplace.
Primary Responsibilities
Customer Interaction:
Handle incoming Italian user requests via phone, email, and live messaging with a polite, professional approach.
Issue Resolution:
Analyze customer concerns, identify underlying root causes, and provide accurate, tailored solutions efficiently.
System Documentation:
Accurately log interaction details, support tickets, and resolution steps within internal CRM platforms.
Target Achievement:
Consistently meet target metrics, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).
Continuous Learning:
Attend routine training workshops to stay updated on product modifications, internal policies, and operational workflows.
Qualifications
Language Skills:
Fluent or C1/C2 proficiency in Italian (written and spoken); minimum B2 English level for internal communications, training, and software usage.
Shift Flexibility:
Willingness to work flexible, rotating 24/7 schedules.
Location:




Physical presence required at the Lisbon office.
Work Authorization:
Valid EU/EEA citizenship, EU passport, or a valid Portuguese work permit.
Core Competencies:
Excellent communication, active listening, calm under pressure, and a solution-oriented mindset.
Compensation Options
Option A: Local Contract (For Local Residents)
Base Remuneration:
€1,****** gross monthly (distributed across 12 months)
Housing:
Self-arranged living accommodation
Target Profile:
Candidates currently residing in Lisbon or preferring to manage their own living situation
Option B: Relocation Package (For Candidates Moving to Lisbon)
Base Remuneration:
€1,****** gross monthly (distributed across 12 months)
Provided Lodging:
Private bedroom in a shared corporate flat, with core utilities (water, gas, electricity, wifi) fully covered
Travel Perks:
Inbound flight cost reimbursement after completing the trial period, plus airport pickup service upon arrival
Benefits & Lifestyle
Growth Opportunities:
Clear internal advancement into training, quality assurance, or team leadership.
Fully Paid Onboarding:
Comprehensive initial training program to prepare you thoroughly for the role.
Inclusive Environment:
Energetic workplace featuring company-sponsored social events, sports clubs, and team activities.
Health & Wellness:
Complimentary private health insurance after 6 months, plus access to psychological support services.
Location Perks:
Experience Lisbon's warm weather, coastal lifestyle, rich heritage, and vibrant local scene.
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