Department: General Surgery Practice
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Reports To: Practice Manager / Office Administrator
FLSA Status: Non-Exempt
Location: Boulder, Colorado

Position Summary

The Front Office Supervisor oversees all front desk operations for a busy general surgery practice in Boulder, Colorado. This role ensures excellent patient service, efficient scheduling, and administrative accuracy. The ideal candidate is bilingual (English/Spanish), experienced in surgical scheduling, and highly skilled in managing accurate provider schedules. Familiarity with Athenahealth is preferred.

Key Responsibilities

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- Supervise and support front desk team in daily operations including patient check- in/check-out, appointment scheduling, and phone triage

- Ensure provider schedules are accurate and up to date, including adjustments for surgeries, time off, and overbooking policies

- Coordinate surgical scheduling, including pre-operative testing, imaging, authorizations, and post-operative follow-up

- Train and coach front desk staff on proper use of practice workflows and policies

- Verify insurance eligibility, obtain referrals and prior authorizations, and support patients in understanding coverage

- Oversee collection and posting of co-pays and balances; ensure accuracy in financial transactions

- Serve as the first point of contact for patient concerns or service recovery

- Monitor and report on front office performance metrics,



including schedule utilization and no-show rates

- Collaborate with clinical, billing, and administrative staff to ensure smooth operations and patient satisfaction

- Maintain HIPAA compliance and enforce all office protocols

- Coordinate front desk staff scheduling and ensure adequate coverage at all times

Qualifications

Education & Experience:

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- High school diploma or equivalent required; associates or bachelors degree preferred

- Minimum of 3 years of medical office experience, with at least 1 year in a supervisory or team lead role

- Surgical scheduling experience is required

- Athenahealth experience is preferred but not required

- Bilingual in English and Spanish is preferred

Skills

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- Proven ability to manage and maintain accurate provider schedules xysqume

- Strong leadership and communication skills

- High attention to detail, organization, and multitasking ability

- Familiarity with EMR systems and insurance processes

- Strong customer service and conflict-resolution abilities

- Proactive, adaptable, and team-oriented

Working Conditions

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- Fast-paced medical office environment

- Frequent use of computer and phone systems

- Occasional lifting (up to 25 lbs)

- Flexibility may be required during high-volume periods or surgical scheduling demands

Schedule

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- Full-time, Monday through Friday

- Occasional early mornings or extended hours depending on surgical and provider schedules

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📌 Front Office Supervisor – General Surgery
🏢 Alpine Surgical
📍 Front