For advertising agency, were looking for a Community Manager.

The Community Manager manages social community during the working week through publishing, moderation, engagement, customer-care support and live monitoring, ensuring timely and brand-consistent interaction across active channels.

Key responsibilities

• Schedule and publish approved content across social channels in line with the editorial calendar and platform requirements.

• Monitor comments, mentions, direct interactions and emerging conversations from Monday to Friday.

• Respond to users in line with tone of voice, moderation rules, FAQs and customer-care procedures.

• Support customer-care activities by collecting the information needed, routing requests to the relevant teams and following established escalation paths.

• Identify sensitive topics, recurring issues, misinformation, complaints or potential reputational risks and promptly escalate them to the Social Media Manager.

• Support live monitoring and community management during events, launches or specific activations when planned.





• Maintain accurate records of interactions, open cases, escalations and recurring themes to support team handovers and reporting.

• Flag content or operational issues such as broken links, incorrect information or publishing errors.

• Coordinate closely with the Social Media Manager to ensure continuity of coverage and context.

• Provides input for Social Media Reports based on the day-to-day experience with the Community

Tools and platforms

• Emplifi and approved social publishing / moderation platforms

• Meta Business Suite and native social-channel tools

Experience and qualifications:

• 2+ years of experience in community management, social customer care or social-media operations.

• Excellent written Italian, with strong attention to tone, accuracy and context; working English is required.

• Strong knowledge of major social platforms and moderation practices.

📌 Community manager (Milano)
🏢 Randstad Professional Italia
📍 Milano