The Transport & Airport Team are responsible for developing and planning the transport strategy and system for a hospitality programme. The Arrival and Departures Coordinator, under the direction of the Arrivals and Departures Manager, will be responsible for meeting guests at the airport on arrival and seeing them off on departure. They must exceed expectations in service excellence as the first and last points of contact on the programme and leave the guest with lasting impressions of having had the best hospitality experience ever.
**Key Responsibilities**:
Develop relationships with all departments, the airports, hotels and any other internal customers and suppliers, as necessary
Implement lost luggage procedures to ensure everything possible is done to retrieve missing luggage
Implement delayed flight procedures if necessary
Assist guests as they claim their luggage and assist them to the check-in counter when possible
Ensure all guests luggage is identified and selected at the airport
Ensure each piece of luggage is tagged correctly and transported to the airport or hotels in a safe and secure manner
Be knowledgeable about all aspects of the hospitality programme and be aware of who to contact to receive more information
Be knowledgeable about all aspects of the airports’ operation including orientation, check in system, lost luggage procedure, emergency systems, etc.




Ensure you understand the guest arrival system and you have all relevant guest information before arrival and departure
Create a warm and friendly atmosphere in which to welcome the guests to the programme
Deal with enquiries and requests efficiently whilst remaining guest focused at all times
Be pro-active in dealing with all enquiries and requests in order that each guest feels as if they are receiving personal attention
This is not an exhaustive list, and all team members will be expected to contribute to any other aspects of the business, as necessary.
**Skills, Knowledge and Expertise**:
Fluent in English and Italian
Previous experience in a transport role or an airport role
Excellent IT skills, Excel, Word, PowerPoint - confident using different platforms and devices
Project management experience
Strong communication skills, both written and verbal
**Attributes**:
High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
Flexible, enthusiastic, confident, outgoing
Willing to roll sleeves up and get involved
Passionate about sport, hospitality and delivery
Able to work in a calm, kind and professional manner in a pressured environment
Ability to prioritise a demanding workload

📌 Arrivals & Departures Coordinator (Global Sporting Event) - Italian & English Speaking (Milano)
🏢 The Iluka Collective
📍 Milano