We are looking for a Customer Service Booking Key tasks and responsibilities
- Update all booking orders in the system.
- Collect relevant supporting documents (multimodal, lashing certificate, etc.), when required, from the customer.
- Release containers to customer for merchant haulage based on the logistics instructions and accurate stock.
- Update details for carrier haulage in the booking system.
- Freight all booking orders at the time of the booking input.
- Follow up of vessels allocation and situation and send a daily report to the head of booking department.
- Send booking confirmation feedback to customers for each booking, according to the company’s procedures.
- Update containers details and relevant, updated unit information in the booking.
- Send the pre-advise message to the terminal to authorize the gate-in of the full container to the terminal.
- Update customer with all changes occurred after booking confirmation (including delays, shortshipped, change of rotation, etc.).
- Verify, after sailing, that all units were loaded o/b the vessel and update the documentation staff accordingly.
- Handle short shipped (or over), if any, according to the company policy.
- Perform freight correctors in case justified according to the company policy.




- File all commercial documents related to the booking according to the company’s procedures and local regulations.
- Assist to promote usage of e-commerce and automatic freighting (Quotation module).
- Promote usage of automatic freighting through quotation module.
- Follow up on all bookings till vessel sailing.
- Support customers with cargo status till the shipment is released.
- Follow up containers without movement over 14 day with customers for export.
- Strive for continual improvement of customer service level.
- Work costs minded. **Requirements**:
Professional and personal skills
- High level of customer service orientation
- Ability to work under pressure
- Basic experience and knowledge in shipping
- High level of human relations with colleagues
- Ability to work in a team and to be a part of it
- Languages: English (Scale 1 - 7)*: 5
- MS Office: word, excel (Scale 1 - 7)*: 4
- AgenTeam (Scale 1-7): 6 General guidelines
- Comply with companies information system and policy and ethic code
- Comply with companies guidelines and processes Function:
Countries & Business Development

📌 Cs Booking - Italy (Genova)
🏢 ZIM
📍 Genova