We are seeking a **French-speaking Customer Service Representative** to join our international team at the **Customer Operations Center** within Agilent's **Vacuum Product Division**, located in **Leinì**. In this role, you will work with clients based mainly in** France and Italy**, but also with our sales, collections and service delivery teams to provide customers with the right service at the right time. Your main responsibilities will be: - Serving as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics, collections and service delivery to resolve customer inquiries.
- Processing orders, formal quotes and invoices for customers where accuracy and responsiveness are critical.
- Supporting internal customers in areas including order fulfilment, customer requests, product changes or returns, systems and process navigation, accounts receivable collections, troubleshooting problems, and contract issues/administration.
- Identifying and communicating process improvement opportunities to management.
- Keeping up to date on cross-functional sales, marketing and promotion programs to administer these accordingly.
- Performing routine administrative customer service duties. This position is** based at our Leinì office** near Torino, where we offer a hybrid work model**:three days on-site** and **two days** working **from home**each week. **Qualifications**: We are looking for a motivated individual with the following background: - **Full proficiency in French, English, and Italian.**: - Any experience in customer support/service and is a plus
- Computer literacy,



especially with MS office tools On a personal level, you are** customer focused** and **proactive**. You enjoy working both **autonomously and as part of a team**. You also have** great communication skills** to interact with many internal and external partners. Whilst being flexible and adaptable, you have also a structured approach and planning, organizational and time management skills. Finally, you are able to think logically and to deal with numbers with ease. We offer: - Permanent Contract
- An opportunity for you to make a significant impact in an extraordinary company and develop your skills
- A role among passionate colleagues, in a growth orientated and inclusive environment. You will discover a caring and fast-paced environment, built on integrity, sharing and trust
- Career development opportunities in an international company
- Competitive compensation and benefits package (company pension scheme, yearly company premio, private health care, stock purchase plan, medical & life insurance)
- Work-Life-Balance programs **We will make sure you get all the training and development opportunities you need to become the best in your field!** **Additional Details** This job has a full time weekly schedule. Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. **Travel Required**:No **Shift**:Day **Duration**:No End Date **Job Function**:Customer Service

📌 French-speaking Customer Service Representative (Torino)
🏢 Agilent Technologies
📍 Torino