**Join Tivoli Hotels & Resorts**, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations. Immerse yourself in Tivoli’s philosophy and its long-lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China. Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivere experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B;, while providing insider destination knowledge. **What will be your mission?**: - As **Rooms Division Manager**, you will assume strategic and operational stewardship over the entire Rooms Division, encompassing Front Office, Housekeeping & Maintenance, Guest Relations, Concierge, and Guest Services (Porters & Doormen). Your primary mission is to establish, uphold, and transcend brand service benchmarks and operational execution quality. In parallel, you will serve as the custodian of alignment with _The Leading Hotels of the World_ and _LQA (Luxury Quality Assessment)_ protocols. By championing a culture of continuous development and sophisticated on-the-job training, you will inspire the team to master the art of luxury service, ensuring that every high-end detail resonates throughout the guest experience. **What will you do?**: - Strategic Leadership & Excellence in Operations**
- **Orchestrate and oversee** all operational and administrative facets of the Rooms Division.
- **Cultivate a seamless**, deeply personalized, and flawless service flow that reinforces the property's ultra-luxury positioning.
- **Analyze and optimize** room occupancy, revenue metrics, and departmental operational costs,



maintaining strict oversight of payroll and staffing efficiencies.
- **Drive guest gratification** metrics to peak performance, proactively monitoring Guest Satisfaction scores, online reputation indexes, prompt complain resolution.
- **Conduct rigorous, periodic inspections** of guest rooms and public spaces to preserve immaculate cleanliness and uncompromising maintenance standards.
**- Service Standards & Quality Assurance (LQA Governance)**
- **Serve as the definitive internal authority** and champion for all LQA benchmarks.
- **Guarantee the meticulous implementation** and absolute maintenance of ultra-luxury service standards across all Rooms departments.
- **Execute structured, regular audits** within Front Office, Housekeeping, and Guest Relations to verify compliance and operational integrity.
- **Deconstruct LQA audit results**, converting data insights into targeted, high-impact corrective action plans.
- **Preserve the aesthetic and operational consistency** of the guest journey across all micro-touchpoints.
**- Elite Training & Talent Development**
- **Architect and implement** sophisticated, bespoke training curriculums tailored for the Rooms Division personnel.
- **Facilitate advanced training workshops** focusing on professional standards, luxury behavioral protocols, LQA compliance, and guest engagement mastery.
- **Foster an organizational culture** anchored in sharp attention to detail,



proactive anticipation of unexpressed needs, and hyper-personalization.
- **Empower and mentor Department Heads**, equipping them with advanced coaching tools to cultivate high-performing teams.
**- Immersive Guest Experience Management**
- **Maintain an influential presence** within public and operational areas, engaging directly with elite clientele as an ambassador of the brand.
- **Command and resolve complex guest grievances** with exceptional diplomacy, agility, and a proactive, solution-oriented mindset.
- **Curate unforgettable, bespoke experiences** that elevate the brand's reputation at every critical milestone of the guest stay.
- **Drive sophisticated upselling strategies** and tailored curation initiatives to maximize ancillary revenue streams.
**- Elite Team Management & Synergy**
- **Inspire, align, and elevate** the Rooms Division teams, fostering a legacy of professional pride and dedication.
- **Engineer precision scheduling** and staffing matrices that perfectly balance operational demands with cost efficiency.
- **Champion a philosophy of cross-departmental synergy**, bridging the gap between Rooms, Food & Beverage, and Sales.
- **Appraise performance metrics objectively**, designing clear trajectories for individual career progression and performance targets. **What are we looking for?**: - **
- Distinguished Executive Experience**: A minimum of 5 years of progressive leadership within Rooms Division, Front Office, or Operations management, exclusively captured within world-class upscale or ultra-luxury properties.
- **LQA & International Standards Mastery**: Proven, deep-seated expertise in navigating, implementing, and exceeding LQA standards and _Leading Hotels of the Wor

📌 Rooms Division Manager - Tivoli President Milan (Milano)
🏢 Minor Hotels Europe And Americas
📍 Milano