Position:

Country Specialist France

Location:

Full Remote

Company:

Finbooks

About Us:

Finbooks is a leading company in the investment accounting space, providing innovative and reliable accounting solutions tailored specifically for the traditional finance and cryptocurrency industries.

Our mission is to simplify the complex world of tax declarations for investments, ensuring accuracy and compliance for our clients.

Job Summary:

We are looking for a dynamic and versatile individual to play a key role in our team, combining Sales, Customer Success and Customer Support activities for the French market.

The ideal candidate is a proficient C2 French speaker with a strong interest in the personal finance, crypto, blockchain and taxation fields, excellent communication skills and a customer-oriented approach.

Responsibilities:

- Record and publish informational videos on our social media channels (YouTube, Instagram, TikTok, etc.) to explain topics related to cryptocurrency taxation, in French.
- Collaborate with the marketing team to create video content that is clear, engaging, and aligned with the company’s strategy.
- Conduct calls with prospects and active users to understand their needs and effectively present our Product.
- Provide support to active users guiding them in using our product and offering solutions to enhance their experience.
- Write both Blog Articles and How To Guides in French, and check the German accuracy of articles written by other colleagues.
- Check and fix the copy of the Product and the Company Website for the French language, to ensure a state-of-the-art User Experience.
- Handle customer support requests via chat and email, providing timely and accurate assistance.
- Support the Business Development team in the active research of partnerships for the French market




- Work alongside the development team to report any issues and improve the product based on customer feedback.
- Maintain high customer satisfaction through proactive and attentive communication.

Qualifications:

- Strong communication, public speaking and presentation skills in French.
- You must be proficient in French (C2).
- English proficiency is mandatory.
- Strong ability to dialogue with customers, understand their needs and help them to get the right solution and information.
- Customer-obsessed mindset and problem-solving skills, with the ability to resolve issues quickly and effectively.
- Ability to work independently and meet weekly deadlines.
- Willingness to learn in creating video content; experience in this field is a strong plus.
- Knowledge and experience in cryptocurrency and blockchain technology is a strong plus.

Soft Skills:

- Flexibility and adaptability in a fast-paced environment.
- Teamwork skills and a commitment to continuous improvement.
- Proactivity and a strong results-driven approach.

What we offer

- Full remote job
- A gross salary between 45.000 EUR and 55.000 EUR based on your skills
- A goal based environment
- A “humans first” approach to colleagues and coworkers
- Clear career paths and goal setting (we use the OKR framework)
- A collaborative, multi-cultural environment
- Our quarterly CryptoBooks Gathering where we meet in person and have fun together

What we ask in return:

Finbooks is a company based on individual impact, where each person takes full ownership of their part and is responsible for its success.

We are looking for skilled individuals that are looking to bring real, outstanding contribution to our growth.

We care about Diversity

We aim at building a diverse team because we strongly believe that it is the best way to achieve success both as a company and as a team of individuals.

Therefore we strongly encourage you to submit your application, whatever your gender, religion, political views, nationality, skin color, age.

📌 France Country Specialist (Italia)
🏢 Finbooks
📍 Italia