pbLocation: /b Milan, Italy (On-site, with travel to retail stores) /ppbEmployment Type: /b Full-time, Permanent /ppbReports to: /b Group CIO, North Technology Group /ppbCollaborates with: /b NTG IT Shared Services (Sri Lanka), NSA Commercial, Retail, Merchandising, Finance, and Logistics teams /ppbr/ppbAbout the Role /b /ppNorth Sails Apparel (NSA) operates its core business out of Milan - spanning design, merchandising, wholesale, e-commerce, and a growing retail presence across Europe.
/ppAs the bSystems Support Manager /b, you will own local IT operations day-to-day on-site.
While Group IT Shared Services handles underlying platforms, architecture, engineering, and bulk ticket volumes (via our Sri Lanka service desk), you are responsible for local execution across users, devices, retail stores, and core business applications.
/ppbr/ppThis role is ideal for a b2nd Line Support Specialist or Technical Lead /b ready to step up, take ownership of a complete business unit's IT footprint, and manage local budgets and vendor relationships all while remaining hands-on.
You will gain deep, practical exposure to modern apparel systems, including Centric PLM, Dynamics 365, Shopify, EDI, and store POS estates.
/ppbr/ppbKey Responsibilities /b /ppbMilan Office Operations /b /pullibUser Onboarding Offboarding: /b Review requests, prepare devices, arrange access to PLM/Finance platforms, and execute timely offboarding for leavers (account provisioning managed via Shared Services).
/lilibSupport Ownership: /b Monitor the local queue managed by Sri Lanka Shared Services (SuperOps), follow up on escalations, and maintain high support quality for Milan users.
/lilibOn-Site Hands-On IT: /b Manage physical setups including device swaps, meeting room AV, printers, and cabling.
/lilibInfrastructure Coordination: /b Oversee office and store network installations (cabling, access points, switches) and coordinate local circuit orders with Italian ISPs.
/lilibTraining Continuous Improvement:



/b Educate staff on self-service troubleshooting and feed recurring issue patterns back to Shared Services for root-cause resolution.
/li /ulpbr/ppbRetail Stores Support Deployment /b /pullibStore Deployments: /b Execute standard store IT builds (POS hardware, payment terminals, network, printers, back-office devices, connectivity).
/lilibRetail Escalations Openings: /b Act as primary escalation point for critical store outage incidents (including out-of-hours coverage).
Manage IT setups for new openings, relocations, and closures alongside Retail Ops.
/lilibAsset Management: /b Maintain accurate store IT asset registers and manage local spare inventory pools.
/li /ulpbr/ppbBusiness Applications Systems /b /pullibApplication Support: /b Provide 1st-line support for bCentric PLM /b (user setup, access, data checks).
/lilibERP Integration Monitoring: /b Learn the ERP landscape (bD365 Business Central /b and bD365 Finance Supply Chain /b) and trace data/order flows across bShopify, ERP, EDI partners, and 3PL providers /b to pinpoint integration breaks.
/lilibBusiness Requirement Gathering Testing: /b Translate business needs into detailed technical scope for Group IT, run User Acceptance Testing (UAT), and manage local application rollouts.
/lilibVendor Budget Management: /b Collaborate directly with application vendors, review/challenge statements of work (SOWs) and estimates, and manage local NSA IT budget lines.
/li /ulpbr/ppbCandidate Profile /b /ppWe are looking for a hands-on IT professional with b3 to 5 years of experience /b in 2nd line IT support, service desk, or store systems - ideally within retail, fashion, or consumer goods.
/ppbr/ppbRequirements: /b /pullibM365 Endpoint Support:



/b Solid hands-on experience supporting Microsoft 365 (Teams, SharePoint, OneDrive, permissions, sign-in issues) and Windows devices via Intune (or equivalent).
/lilibNetworking Basics: /b Practical understanding of local networking (TCP/IP, Wi-Fi, switches, routers) to diagnose faults and direct on-site work.
/lilibRetail Technology: /b Familiarity with POS systems, payment terminals, and store infrastructure.
/lilibBusiness Systems Curiosity: /b A proactive desire to troubleshoot application-level errors (e.g., failed POs, inventory syncs).
/lilibVendor Requirement Management: /b Ability to write clear functional requirements for vendors and critically review technical scopes/quotes.
/lilibLanguages: /b bFluent Italian /b and bstrong business English /b (daily collaboration with teams in Sri Lanka, the Netherlands, Spain, and the US).
/lilibMobility: /b Willingness to travel to store locations across Italy and occasionally wider Europe.
/li /ulpbr/ppbNice to Have: /b /pulliPrior exposure to ERP, PLM, or e-commerce platforms (e.g., Centric, Dynamics 365, Shopify).
/liliHands-on experience opening new retail store locations.
/liliBackground in the marine, outdoor, or apparel industries.
/li /ulp(Note: We value practical, hands-on troubleshooting experience and problem-solving skills over formal certifications.) /ppbr/ppbWhat We Offer /b /pullibHigh Visibility: /b Direct impact within a agile brand environment, backed by global enterprise resources and specialized central teams (Security, Data, ERP).
/lilibGrowth Path: /b A structured step into full IT operational ownership and business application management.
/li /ulpbr/ppOccasional evening/weekend availability required for store launches, peak trading support, and scheduled maintenance windows.
/ppbr/ppbHow to Apply /b /ppTo apply, please submit your CV in English along with a short covering note explaining your interest in the role and relevant experience.
/p

📌 Information Technology Support Manager (Bardi)
🏢 North Sails Apparel
📍 Bardi