**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **CUSTOMER SERVICE** When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality, and innovation. As part of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D; in the industry, we provide our people with the resources and opportunities to make significant contributions to the world. **Location/Division Specific Information** Location: Segrate-Milan - Office Based Discover impactful work as part of the CUSTOMER SERVICE team to join our dynamic and internationally oriented customer service organization. Working in a small team, you will handle the entire process of order monitoring and entry. **A Day in the Life**: - In close relationship with your local sales and service team, you will enter orders from our Thermo Fisher Scientific customers.
- Review specifications and attached documentation, highlighting clauses that deviate from company regulations.




- Gather all necessary information and review final documentation in close cooperation with your sales colleagues.
- Monitor the order to meet customer timelines, from submission to the head office to electronic invoicing.
- Update the Customer Service database to monitor the process and results. Keys to Success: Good organizational skills and strong attention to detail, with the ability to prioritize multiple tasks efficiently. **Education**: - Italian as a first language, fluent written and spoken English.
- Commercial or similar education. **Experience**: - At least 2 years of experience in the Italian procurement process.
- Knowledge of the SAP management system. **Knowledge, Skills, Abilities**: - Strong verbal and written communication skills.
- Solid knowledge of Microsoft Office programs (Outlook, Word, Excel, PowerPoint).
- Problem-solving skills and willingness to make decisions.
- Strong social skills with the ability to build and manage relationships and effectively communicate at all management levels, as well as build working collaborations outside the team.

📌 Customer Service Representative Ii (Milano)
🏢 Thermo Fisher Scientific
📍 Milano