We are seeking a dedicated and detail-oriented Front Office Supervisor to join our team at the brand-new Hampton by Hilton Venice Isola Nuova. **Position Overview**:
As the Front Office Supervisor, you will play a crucial role in managing daily operations at the front desk, ensuring exceptional guest service, and leading a team of front office staff. This position requires strong leadership, excellent communication skills, and a passion for delivering outstanding customer experiences. **Key Responsibilities**: - Supervise daily front office operations, including check-ins, check-outs, and guest inquiries.
- Train, mentor, and motivate front desk staff to deliver exceptional service.
- Address guest concerns and resolve issues promptly and effectively.
- Monitor and manage room inventory and reservations.
- Ensure compliance with company policies and procedures, as well as health and safety regulations.
- Prepare reports on front office activities and performance metrics.
- Collaborate with other departments to enhance overall guest satisfaction.
- Assist in budgeting and forecasting for the front office department.
- Stay updated on industry trends and best practices to improve service delivery. **Qualifications**:



- High school diploma or equivalent; a degree in hospitality management or a related field is preferred.
- Proven experience in front office or customer service role.
- Strong leadership skills and the ability to motivate a team.
- Excellent communication and interpersonal skills.
- Proficient in hotel software, systems, PMS.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills and attention to detail. **We offer**: - Competitive salary and benefits package.
- Opportunities for professional growth and career advancement within a leading hotel brand.
- A supportive and collaborative work environment that values innovation and teamwork.
- Comprehensive training and development programs.
- A chance to make a significant impact in a brand-new hotel setting.
- Discounted rates for accommodation and F&B; in international branded hotels. Contratto di lavoro: Tempo determinato Vantaggi: - Supporto allo sviluppo professionale Disponibilità: - Festivo
- Turni
- Turno notturno
- Weekend Lingua: - Inglese (Obbligatorio)

📌 Front Office Supervisor (Venezia)
🏢 Hampton by Hilton Venice Isola Nova
📍 Venezia