This list contains the main functions and it isn’t exhaustive. Tasks can vary based on company needs.
- Receive orders from customers
- Check and enter correct orders into the BAAN system
- Correct exceptions and enter in BAAN after checking with Sales Reps and eventual exception approval from Area manager / Sales Director according to the authorization matrix
- Eventual order releasing after checking customer related credit issues solution
- Returns management: view of customers’ requests and consequent authorization only for returns in line with Company Policy and Sox Procedure
- CRM - Customer Relationship Management - Strong cooperation with Customer Sales team & the other department
- Post sales assistance to customers for issues regarding back orders, delays in lead time, etc.
- Eventual issue of credit notesSupport in managing fitting sets **In addition**




- Back up of Sales Customer Care operator To support customers’ day by day activity via managing orders and exceptions.
- Excellent use of Excel, Salesforce, Cognos and all other company IT tool
- Active listening and empathy with a friendly approach
- Highly pro-active and able to work successfully alone as well as within a team to pre-determined objectives
- Self-motivated with the ability to prioritize and organize effectively
- Strong business acumen
- Good inter-personal skills and effective communicator
- Conflict resolution
- Open minded and adaptable
- Attentiveness
- Knowledge of products and service
- Responsiveness Quick thinking

📌 Customer Service Agent, Fixed Term Contract (12 Months) (Milano)
🏢 The Cooper Companies
📍 Milano