The **Experience Strategy & Design group** is part of a global network and focuses on topics related to design-driven innovation. The main areas of intervention are: Service Design & Org Transformation, Digital Transformation and Accessibility for Digital Products and Service. We work using an established methodology that adopts a Human-Centered and Data-Driven approach to create innovative and valuable services for people and companies, aiming to have a positive impact on business. You will have the chance to join one of the most fast, dynamic, and disruptive environment of the consulting industry, participating in creating new services for users, creating optimal Experience, always taking into account business requirements, user needs and technological constraints, within an ecosystem of actors. Within the Experience Strategy & Design group, you will be involved and have the opportunity to grow in the following activities: - Discovery activities to better understand user needs and business requirements
- Research activities related to Experience trends and new technologies
- Concept development, creation of journeys/blueprints and digital platforms (web, mobile) that meet user needs, technological constraints and business goals
- Creating new services by assisting the entire process, from briefs to the creation of mockups and prototypes, going through user testing and other techniques to gather user feedback
- Workshop of Co Design, Design Thinking, both with the client and with the users
- Development of Visuals on different channels such as desktop, tablet and mobile
- Support in managing customers, with whom we will work collaboratively
- An excellent Master’s Degree in Communication Design, Human - computer Interaction, Psychology with focus on User Experience or similar;




- Ideally a previous experience in consultancy firms, digital agency or design studio;
- Passion for innovation, technology and open to be disruptive;
- Knowledge of Service & UX Design process and of design tools (Figma, Sketch, Illustrator, Hotjar, Maze, ) and collaboration tool such as Mural/Miro;
- Basic knowledge on how to build surveys, interviews, user tests
- Basic knowledge on how to design mockups and wireframes, user journey and service blueprint
- Basic knowledge in user data analysis
- Basi knowledge in digital accessibility
- Basic knowledge in the creation and definition of Design Guidelines
- Good level of English, ideally improved through an educational/working experience abroad
- Excellence in communication skills (both oral and written) Your creativity and organizational skills will make you a direct contributor to the success of our initiatives and a valuable support to our management. You are a problem solver, who never loses his/her focus, can easily build strong relationships and fosters collaboration. You are able to inspire confidence in our clients and empower change through high motivation and enthusiasm. You are challenged by dynamic and evolving working environments, where your proactivity is highly appreciated.
- Your data will be processed in full compliance with the provisions of Regulation (EU) no. 679/2016 (General Data Protection Regulation - “GDPR”), as amended.



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- KPMG Advisory S.p.A. is an equal opportunity employer._ Il **gruppo di Experience Strategy & Design** fa parte di un global network e si occupa di tematiche legate all’innovazione design driven. Le macro aree di intervento sono: Service Design & Org Transformation, Digital Transformation e Accessibilità per Prodotti e Servizi Digitali. Lavoriamo adottando una metodologia consolidata che adotta un approccio Human Centered e Data Driven per realizzare servizi innovativi e di valore per le persone e per le aziende, al fine di avere un impatto positivo sul business. Avrai l'opportunità di unirti a uno degli ambienti più veloci, dinamici e dirompenti dell'industria della consulenza, partecipando alla creazione di nuovi servizi per gli utenti, creando esperienze ottimali, tenendo sempre conto dei requisiti aziendali, delle esigenze degli utenti e dei vincoli tecnologici, all'interno di un ecosistema di attori. All'interno del gruppo di Experience Strategy & Design, sarai coinvolto e avrai l'possibilità di crescere nelle seguenti attività: - Attività di Discovery volte a comprendere meglio le esigenze degli utenti e i requisiti aziendali;
- Attività di ricerca su nuove tendenze e tecnologie;
- Sviluppo di concept, creazione di journey/blueprint e piattaforme digitali (web e mobile) che soddisfino le esigenze degli utenti, i vincoli tecnologici e gli obiettivi aziendali;
- Creazione di nuovi servizi gestendo l’intero processo, dalla definizione dei brief alla creazione di mockup e prototipi, passando per gli user test e altre tecniche finalizzate alla raccolta di feedback;
- Workshop di Co Design, Design Thinking, sia con il cliente che con gli utenti;
- Sviluppo di materiali

📌 User Experience Junior Consultant (Milano)
🏢 Kpmg
📍 Milano