Reports to Front Office Manager.
**Main duties & responsibilities**:
Fulfil operations of the Front Desk, according to the company policies, standard and procedures, maintaining high standards at all times;
Maintain professional relationships with Guests and Colleagues;
He / she will cover several night shift for month;
Anticipate Guests’ needs and handle Guests’ complaints;
Responsible for cash accounting (payment of guest bills) **Requirements**:
Competencies required
**Effective communication**: he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviours to enhance understanding.
**Emotional intelligence**: he/she shows the ability to control and express ones emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjust ones style to the needs of the audience.
**Collaboration**: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/ herself.
**Drive results**:



he/she demonstrate pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and take ownership of ones tasks and responsibilities.
**Adaptability**: he/she is identifies when a different approach is needed an offers a solution. He/she deals with multiple tasks and alters behaviour / priorities as changes occur and remains calm in pressurised situations.
**Global perspective**: he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background.
**Experience required**:
Knowledge of Hotel Management software Infor HMS;
Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher);
Fluent in English and Italian. A third language is required;
Professional experience preferably at international level in the same role. **Benefits**:
**We offer**:
Seasonal Labour contract according to C.C.N.L. Settore Turismo
Learning & development activities
Career opportunities within our Hotels cluster

📌 Front Desk Agent Turnante (Ravello)
🏢 Belmond
📍 Ravello