**What you will be doing**:
As part of Cencora, World Courier is a Global Specialty Logistics Company that designs world-class supply chain programs in complete alignment with customers’ business goals. The company delivers ultimate peace of mind for the transport and storage of time
- and temperature-sensitive products. For more than 50 years, World Courier has delivered unsurpassed knowledge, global reach and flawless supply chain execution needed to become the most trusted specialty logistics company in the world. We are seeking a International Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to both internal and external clients while ensuring smooth operations within our international logistics network. You will act as a key point of contact for customers, coordinate shipments, and support compliance with regulations and company policies. This position requires strong communication, organizational, and problem-solving skills, as well as the ability to work collaboratively across departments. **Responsibilities**:
Customer Service: - Respond promptly to inquiries, resolve customer issues creatively, and escalate concerns when necessary.
- Communicate shipment status updates to customers with urgency and professionalism.
- Assist customers with documentation, regulatory compliance, and import/export requirements.
- Follow up on all live jobs, ensuring timely resolution and maintaining high levels of communication. Shipment Coordination: - Create new shipment orders for international routes and route shipments on reliable flights (NFO service).
- Plan international shipments while considering carrier and country requirements/limitations.
- Enter clear and precise shipment handling instructions into job files for operations teams.




- Verify and coordinate replenishment of shipments in transit.
- Monitor shipments and ensure adherence to client SOPs and regulatory requirements. Subject Matter Expertise: - Develop proficiency in World Courier systems (WorldSTAR, BioSTAR, OpSTAR, OptiView, etc.).
- Review Dangerous Goods shipments to ensure compliance with regulations. Collaboration and Training: - Work collaboratively with global departments and offices to support transportation management systems and maintain customer pricing.
- Assist in training new employees and share knowledge to improve team performance.
- Coordinate with World Courier Sales teams to address client feedback, explore new business opportunities, and provide quotations. Administrative Tasks: - Enter customer expectations into job files and maintain accurate records.
- Report visits, actions, and campaigns in the CRM system.
- Assist in creating presentation materials and reporting information as needed. **What your background should look like**:
**Qualifications**: - College education or industry experience preferred.
- Broad training in fields such as business administration, accountancy, sales, marketing, or computer sciences.
- 1-2 years of directly related experience. **Skills**: - Strong customer service and interpersonal skills with a positive attitude and self-motivation.
- Excellent decision-making and analytical skills.
- Effective communication skills, both oral and written.
- Ability to resolve customer issues quickly and creatively to improve satisfaction.
- Familiarity with World Courier services and operations is a plus.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Word, Excel, and inventory management systems.
- Strong typing and data entry skills. **Schedule**:
Tempo pieno

📌 Customer Service Representative (Milano)
🏢 Cencora
📍 Milano