**FRONT DESK AGENT NIGHT SHIFT** **Main Purpose**:
The Front Desk Agent acts as Guests’ first point of contact and manages all aspects of their reservation. He/she should be proactive in exceeding Guests’ requirements and cooperating with colleagues.
**Reports to**: Front Office Manager. **Main duties & responsibilities**: - Carry out all Front Desk operations, according to the company policies, procedures and standards, exceeding Guests’ expectations;
- Night shifts;
- Responsible for providing to each Guest a warm and efficient hospitality;
- Build and maintain a personalised and professional relationship with Guests and colleagues;
- Support all the other departments’ teams in order to satisfy all Guests requests;
- Be proactive in self-development. **We offer**: - Temporary contract (1 year) according to C.C.N.L. Settore Turismo.
- Learning & development activities and career opportunities.
- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Resistente".
- Staff celebrations. **Competencies required**: - Collaboration: Be able and willing to work as a team within the department and with other departments.




- Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.
- Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
- Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
- Technical Skills: Demonstrate technical competence and knowledge related to the role. **Other requirements**: - Previous experience in Front Office Department;
- Fluent in English and Italian written and spoken;
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher);
- Attention to detail in terms of content and accuracy;
- Possess excellent organizational skills and have an extremely high standard of order;
- Able to maintain the strictest confidentiality at all times. **Workplace**: Via del Babuino, 9, 00187, Rome. Contratto di lavoro: Tempo pieno, Tempo determinato Retribuzione: €741,54 - €1.771,71 al mese Benefit: - Mensa aziendale Esperienza: - addetto/a assistenza clienti: 1 anno (Preferenziale) Lingua: - inglese (Preferenziale)

📌 Front Desk Agent (Night Shift) (Roma)
🏢 Rocco Forte Hotels
📍 Roma