ph3Technical support - Fire and security systems /h3 h3Transform the everyday for everyone /h3 pAt Siemens, we enable sustainable progress through technology, connecting the real and digital worlds to improve how we live, work, and move. /p pWe put our people first, creating a diverse, global environment where you can grow, take ownership, and make a real impact from day one. /p pHere, your ideas turn into innovative solutions that transform industries, infrastructure, mobility and everyday life. /p pbYour next chapter starts here! /b /p h3Your role: /h3 pAs a bTechnical Support Professional (Fire Security) /b, you will be part of the bSoftware Delivery Support organization /b within the bSmart Infrastructure Buildings /b business, contributing to customer success through the delivery of responsive, high-quality technical support for bSinteso/Cerberus PRO Fire systems /b. Your day-to-day activities will include troubleshooting technical issues, supporting customers in the effective use of Siemens Fire solutions, and collaborating closely with engineering, product, and operations teams to ensure excellent service delivery and continuous product improvement. /p h3You’ll make an impact by: /h3 ul liProviding technical support for Sinteso/Cerberus PRO systems and Fire Manager cloud applications, responding to customer inquiries and support requests. /li liDiagnosing and troubleshooting software, application, and configuration issues related to Siemens Fire solutions. /li liEscalating complex technical problems to RD teams and coordinating resolution activities. /li liDelivering clear and effective support through phone, email,



and other communication channels, ensuring a positive customer experience. /li liSupporting customers in the effective use and maintenance of Cerberus PRO and Sinteso products. /li liFollowing up on support cases to ensure timely resolution and customer satisfaction. /li liCollaborating with product management, engineering, and operations teams to improve services and customer outcomes. /li liSharing customer feedback and technical insights to contribute to product enhancements. /li liCreating and maintaining knowledge base articles, FAQs, user guides, and other support documentation. /li liContinuously developing expertise on Siemens Fire solutions, support tools, and processes through ongoing training. /li /ul h3What makes you a great match: /h3 h3Core Requirements /h3 ul liDegree in Computer Science, Information Technology, or a Technical Diploma. /li li3-5 years of experience in technical support within Fire Security Systems. /li liKnowledge of networking concepts and BACnet protocol. /li liStrong communication, customer focused mindset and problem solving ability. /li liAbility to work independently and collaboratively within cross-functional teams. /li liProfessional proficiency in Italian and English.



/li liPassion for continuous learning and professional growth. /li liEligibility to work in Italy. /li /ul h3Preferred Requirements /h3 ul liKnowledge of Siemens Fire systems installation and maintenance. /li /ul h3What you’ll vantaggi from: /h3 pAt Siemens, we foster a results-driven and trust-based environment, offering a flexible hybrid working model that supports both performance and work-life balance. /p pYou’ll have access to a comprehensive wellbeing ecosystem, including dedicated parenthood support, health reimbursement programs, and psychological support services. /p pOur welfare offering is designed to enhance overall quality of life, while continuous learning opportunities enable your ongoing personal and professional growth. /p pThe Total Target Cash (Base + Variable) Pay Range for this position is €44000–€66000 annually. The actual offer will be determined within this range, based on the candidate’s experience, knowledge, skills, and qualifications. /p pWe celebrate the uniqueness of every individual and the value that diverse perspectives bring. We are committed to fostering an inclusive and respectful workplace where everyone has equal opportunities to grow and succeed. /p pAt Siemens, we are an equal opportunity employer, hiring based on skills, experience, and potential, and creating an environment where everyone can thrive. /p pWe encourage you to share your preferred working conditions: while this role is typically full-time, flexible arrangements can be discussed. /p pOur recruiting team looks forward to getting to know you! /p /p #J-18808-Ljbffr

📌 Technical support - Fire and security systems (Milano)
🏢 Siemens Mobility
📍 Milano