Responsibilities / Tasks

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- Responsible for service sales budget and gross margin achievement

- Maintain machine installed databases.

- Follow up on spare parts & service quotations.

- Manage overall SLA service planning together with Team Leader and Service Support Coordinator.

- Actively promote SLA and renewal for expiry SLA.

- Monitor and follow up on account receivable.

- Plan regular visits to customer site and maintain strong relationships with existing clients

- Review customer needs and proactively add value to strengthen service package.

- Develop and maintain strong, long-term relationships with existing and new customers in the assigned territory.

- Act as the primary contact for all service-related commercial activities for Separators and Decanters.

- New machines sales support – technical support and onsite meeting.

Service Sales

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- Responsible for service sales budget and gross margin achievement

- Maintain machine installed databases.

- Follow up on spare parts & service quotations.

- Manage overall SLA service planning together with Team Leader and Service Support Coordinator.

- Actively promote SLA and renewal for expiry SLA.

- Monitor and follow up on account receivable.

- Plan regular visits to customer site and maintain strong relationships with existing clients

- Review customer needs and proactively add value to strengthen service package.

- Develop and maintain strong, long-term relationships with existing and new customers in the assigned territory.





- Act as the primary contact for all service-related commercial activities for Separators and Decanters.

- New machines sales support – technical support and onsite meeting.

Service Operation

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- Delivery of top service execution with ensure optimum utilization of the FSE and continuously improve service personal competency to meet customer’s requirements

- First point of contact for service sales and service execution

- Monitor overhaul execution and job reporting

- Monitor and control stock level

- Fulfilling ISO and local governance requirement

- Evaluates field service reports and assures adequate completion, areas for correction, and selling opportunities such as service recommendations, plant retrofits and upgrades

- Participate in the preparation of annual service departmental budget and capital appropriation.

- Makes clear agreements with internal and external parties and ensures compliance & safety

- Execute any new direction from superior / organization

- To ensure workshop is fully functional and equipped with necessity (tools, machines, etc.)

- Manage and constantly improve workshop, its assets, tools, methods of work to ensure ease of operations.

Your Profile / Qualifications

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- Candidates with experience in servicing, engineering, site installation or commissioning would be added advantage

- Experiences and/or process knowledge in application sectors such as Palm Oil, environmental, Food will be added advantage

- Minimum 3 - 5 years of managing responsibility in similar industry

- Good oral, written and presentation skills in the English language are essential. xysqume

- Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint).

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📌 Branch Manager (Galliera Veneta)
🏢 Gea Group
📍 Galliera Veneta