ph3Make a Difference – Join Our Leidos TRICARE Team in Aviano, Italy! /h3 pAre you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters. /p pThis requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies. /p pAs a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need. /p pSALARY: The annual salary for this specific position is $32,000 and the program is not able to negotiate that. /p h3What You’ll Do /h3 ul liVerify Benefits Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis. /li liPrimary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates. /li liEducation Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone. /li liClaims Assistance: Provide basic claims status updates and support. /li liConduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre‑separation/retirement. /li liData Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems. /li liAssess Escalate Issues: Evaluate the level of assistance needed and refer or elevate complex issues as needed for proper resolution. /li liCompliance Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.



/li liCollaborate Support: Assist with remote support, train new team members, and other duties as assigned. /li /ul h3Basic Qualifications /h3 ul liEducation: ul liBachelor’s degree in a related field OR; /li liAssociate’s degree in a related field PLUS 4 years of health-related experience OR; /li liMajor certification in a related field PLUS 4 years of health-related experience OR; /li liHigh school diploma PLUS 8 years of health-related experience. /li /ul /li liU.S. Citizenship /li liSOFA/Command‑Sponsored status (as a dependent of an Active‑Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD) /li liMust have a Missione Visa and Soggiorno permit /li liEligible to obtain and maintain ADP IT III clearance (Non‑Sensitive Position, Tier 1) /li li3+ years of customer service experience /li /ul h3Essential Skills /h3 ul liFluent in English with strong written and oral communication /li liProficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) /li liEffective at delivering presentations /li liAbility to tactfully communicate with others, both in person and on the phone /li liSelf‑starter, able to work independently and with minimal supervision /li liStrong organizational, time management, and multitasking abilities /li liHigh attention to detail /li /ul h3Preferred Qualifications /h3 ul liFamiliarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis /li liWork background in the following areas: ul liU.S. military healthcare delivery system or civilian managed care /li liMedical or clinical environment /li liMHS Genesis or civilian healthcare systems,



medical claims /li /ul /li /ul pIf you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. /p h3Original Posting /h3 pFor U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. /p h3Pay Range /h3 pPay Range $31,850.00 - $57,575.00 /p h3About Leidos /h3 pLeidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit /p h3Pay And Benefits /h3 pPay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at /p h3Commitment to Non-Discrimination /h3 pAll qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. /p /p #J-18808-Ljbffr

📌 TRICARE Beneficiary Services Representative - Aviano, Italy
🏢 Leidos
📍 Aviano