Ph3bScope of Position /b /h3 pThe Resort Manager is a key member of the Executive Committee (EXCO), responsible for the overall operational leadership of the hotel, with direct oversight of the Rooms Division and Food Beverage departments. /p pIn the context of a bpre-opening and luxury repositioning /b, the role is instrumental in shaping the operational identity of Mandarin Oriental Cristallo, ensuring full alignment with bMandarin Oriental Hotel Group /b standards and service philosophy. /p pThe Resort Manager will drive operational excellence across the entire guest journey, ensuring delivery of a seamless, personalised and exceptional experience, while achieving financial targets and supporting long-term asset value creation. The role requires strong collaboration with the General Manager, Ownership and Cluster leadership. /p h3bKey Responsibilities /b /h3 h3bOperational Leadership /b /h3 ul liOversee all day-to-day hotel operations, ensuring seamless integration between Rooms Division and FB. /li liLead the operational setup during pre-opening, including SOP implementation, service culture embedding and team readiness. /li liEnsure consistent delivery of Mandarin Oriental’s legendary service standards across all touchpoints. /li liMaintain a strong presence in the hotel, actively engaging with guests and ensuring visibility. /li /ul h3bGuest Experience Quality /b /h3 ul liPersonally welcome VIPs, long-stay residents and key stakeholders. /li liContinuously review guest feedback (LQE, Forbes, LQA) and implement corrective actions. /li liEnsure the hotel achieves and exceeds targeted quality scores and brand benchmarks. /li /ul h3bFinancial Performance /b /h3 ul liDrive Gross Operating Profit through effective cost control and revenue optimisation.



/li liMonitor and influence key KPIs including RevPAR Index, Average Check and CPOR. /li liActively identify new revenue streams and optimise existing ones, particularly within FB. /li liSupport budgeting, forecasting and business planning processes. /li /ul h3bStrategic Commercial Focus /b /h3 ul liTranslate business strategy into operational execution. /li liAnalyse market trends, competitor positioning and financial data to inform decisions. /li liCollaborate closely with Sales Marketing and Revenue teams to maximise positioning and performance. /li /ul h3bPeople Leadership /b /h3 ul liLead, coach and develop Department Heads and leadership team. /li liFoster a high-performance culture aligned with Mandarin Oriental values. /li liDrive engagement initiatives and promote a strong sense of purpose across the team. /li liSupport talent development, succession planning and retention strategies. /li /ul h3bStakeholder Management /b /h3 ul liMaintain strong and professional relationships with Ownership representatives. /li liSupport the General Manager in preparing reports for Corporate and Ownership. /li liEnsure clear, timely and structured communication across all stakeholders. /li /ul h3bInnovation Continuous Improvement /b /h3 ul liIdentify opportunities for operational efficiencies and service innovation. /li liLead change management initiatives, particularly in a pre-opening and ramp-up phase.



/li liEncourage a culture of creativity and continuous improvement across departments. /li /ul h3bLeadership Expectations /b /h3 ul liLead by example, embodying Mandarin Oriental’s values and service culture. /li liDemonstrate resilience and composure in a high-pressure, luxury environment. /li liInspire, empower and hold teams accountable for performance and behaviours. /li liPromote collaboration across departments and within the cluster. /li /ul h3bHealth, Safety Compliance /b /h3 ul liEnsure full compliance with Italian regulations, company policies and safety standards. /li liPromote a proactive safety culture across all departments. /li liEnsure all emergency procedures are understood and implemented. /li liMaintain high standards in risk prevention and operational safety. /li /ul h3bQualifications Experience /b /h3 pbEssential: /b /p ul liProven experience as Hotel Manager or Director of Operations in a luxury hotel environment. /li liStrong exposure to Rooms Division and Food Beverage operations. /li liExperience in pre-opening or major renovation projects (strongly preferred). /li liSolid financial acumen with ability to manage budgets and drive profitability. /li liExceptional leadership, communication and stakeholder management skills. /li liFluency in English and Italian. /li /ul pbPreferred: /b /p ul liExperience within an international luxury brand. /li liFamiliarity with Forbes Travel Guide and LQA standards. /li liExperience in alpine or resort destinations. /li /ul h3bAdditional Information /b /h3 ul liThe role requires flexibility to work across a 24/7 operational environment. /li liResponsibilities may evolve in line with business needs, particularly during pre-opening and ramp-up phases. /li /ul /p #J-18808-Ljbffr

📌 Resort manager (Cortina d'Ampezzo)
🏢 Mandarin Oriental Hotel Group
📍 Cortina d'Ampezzo