Ph3Location Overview /h3 pJoin our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy. /p h3Job summary /h3 pUnder the direct supervision of the Director of Rooms, the Guest Service Manager is responsible for all Guest Services operations and, in absence of Front Office Manager, supervises Front Office operations, ensuring the highest level of guest satisfaction in accordance with the policies, standards and guidelines established by the hotel or the corporate office. /p h3Key duties and responsibilities /h3 ul liTo be familiar with Service Ritual Sev and the Aman Brand Promises, lead by example and deliver a seamless experience, accordingly, train the team on how the Spirit of Aman is brought to life in daily operations, ensuring consistency of the guest experience. /li liOversee and manage Guest Service Team (Guest Services Executives, Guest Service Administrators) to ensure operations are run smoothly and efficiently. /li liLead, coach, and motivate the Guest Services team to deliver exceptional guest experiences. /li liOversee all pre- arrival communication, planning, guest preferences, itineraries, special occasion and VIO arrangements. /li liResolve guest concerns promptly and professionally, ensuring complete guest satisfaction. /li liMonitor guest feedback and implement continuous improvements. /li liWork along with Front office manager to ensure efficiency and profitability of the division: /li liAssist in reviewing and improving existing procedures and practices. /li liAssist in Supervising Front Desk operation and workflow to maximize guest’s satisfaction. /li liEnsure employees are aware and well trained in all available automation.



/li liBe a competent user of available equipment, tools and platforms used within the department (Teams, Hotsos, Okkami, Sevenrooms, Opera Cloud, Alice) /li liAttend Daily Rooms briefings and Daily Operation briefings. /li liFull knowledge of the products and services available. /li liTo manage Guest Services team and ensure Guest Recognition, Customer Delight and Retention: /li liBe part oof the welcoming and farewell committee for our guests as per SEVA standards. /li liAssist in coordinating special services or amenities for guests, such as room upgrades, personalized greetings. /li liWork with other departments to ensure consistency of exceptional, personalized and warm of pre-arrival, arrival, during the stay, departure and post departure service is provided. /li liActively walk the floor, interact with guests, and ensure they receive personalized attention and care. /li liMonitor guest requests and preferences, ensuring these are accurately logged in the system profiles and communicated to relevant departments through all communication channels. /li liRegularly update guest history to ensure a seamless experience during future stays. /li liMonitor and spot check quality of work. /li liDevelop and implement guest recognition program for all guests. /li liCoordinate, implement, and update the Daily Event. /li liActively engage with guests to foster relationships and ensure that every guest has a memorable experience. /li liHandle guest feedback promptly,



ensuring all complaints are addressed and resolved effectively and professionally (Hotsos). /li liImplement and manage guest recognition programs for VIPs, repeat guests, gift Program and special occasions (birthdays, anniversaries, etc.). /li liAware of Hotel Safety Procedures. /li liFull understanding and utilization of the code of discipline as a guide to maintain a safe and secure work environment. /li /ul pThis job description is intended to illustrate the main duties and responsibilities of the job. It is not intended in any way to be exhaustive and you are advised that the duties and responsibilities may change from time to time. Amansantis will always find new ways to look after the business, their guests, and their colleagues /p h3What we look for in this position /h3 ul liPrevious leadership experience within Guest Services, Front Office, Guest Relations, or Rooms Division in a luxury hotel or resort. /li liPassion for creating genuine, memorable guest experiences. /li liExcellent leadership, communication, and interpersonal skills. /li liCalm and confident under pressure with exceptional problem-solving abilities. /li liOutstanding organisational and multitasking skills. /li liStrong knowledge of luxury hospitality standards. /li liExperience with Opera Cloud or similar Property Management Systems is advantageous. /li liFluency in English and Italian is essential. /li /ul h3Benefits /h3 ul liCompetitive compensation /li liComplimentary nights and discounted Food Beverage and Spa rates across all Aman and Janu properties /li liAccess to mySanitour+ Alto Adige supplementary healthcare fund /li liProfessional development and career growth opportunities /li liCornell University partnership with preferential rates for professional development courses /li /ul /p #J-18808-Ljbffr

📌 Guest services manager - aman rosa alpina (Badia)
🏢 Aman
📍 Badia