ph3Order Handling and Customer Support Manager /h3 /brpManager / Team Leader /p /brpIn this role you lead the Local Division Order Handling team to manage the end-to-end Order-to-Cash process, ensuring on-time delivery and high customer satisfaction.
You will implement and refine customer service strategy, collaborate across functions, and drive continuous improvement including AI-based order-entry automation.
Your work supports ABB's mission to run what runs the world by delivering reliable, customer-centric service and operational excellence.
/p /brul /brliHybrid work options /li /brliWellbeing support for employees and families /li /brliWelfare plan with personalized services /li /brliCanteen provided /li /brliLead and develop the Order Handling team to sustain a high-performance,



customer-centric culture /li /brliEnsure end-to-end Order-to-Cash execution for domestic and export markets with compliance and policy adherence /li /brliBuild and maintain proactive customer relationships and drive rapid issue resolution /li /brliDrive continuous improvement and digital transformation within Order Handling, including AI-based order entry automation /li /brliCollaborate with business counterparts to optimize processes and lead cross-functional initiatives /li /brliSolid experience in Order Handling, Customer Support, or related Order-to-Cash roles /li /brliProven leadership experience with ability to develop people and foster accountability /li /brliStrong knowledge of SAP and end-to-end Order-to-Cash processes (order management, shipping docs, invoicing, transportation, trade, compliance) /li /brliCustomer service excellence mindset and track record in dynamic environments /li /brliEffective communication in Italian and English (written and spoken) /li /br /ul /p #J-*****-Ljbffr

📌 Order Handling And Customer Support Manager (Bardi)
🏢 Experteer Italy
📍 Bardi