Your Mission

You will become a Brand Ambassador of Buccellati Maison in the Boutique as well as at external events, and you will be responsible for delivering a unique client experience by sharing memorable inspiring moments. You will foster trusted relationships with clients all along the journey with the Maison.

You will contribute in developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftmanship and innovation in all its creations.

You will be part of a team, transmitting and sharing knowledge with the other team members, actively participating in the day-to-day boutique life.

HOW WILL YOU MAKE AN IMPACT?

- Sales performance & customer service:

- Contribute to the boutique achieving its sales targets;

- Assist clients with Customer Service needs maintaining the brands high standards;

- Cultivate strong client relationships, delivering outstanding client service and treatment; providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge;

- Adapt approach according to the client needs and motivations;

- Assist and support after sales clients in accordance with Maison values; provide recommendations that will provide an exceptional client experience;

- Stock management and merchandising:

- Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock;

- Actively participate in the visual merchandising of the Boutique implementing required guidelines. Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays;

- Assist in the inventory process, including but not limited to stock counting and special projects as needed;

- Assist in completing prices changes within the Boutique when required;

- Boutique operations and cash management:





- Accurately and efficiently complete all sales transactions and maintain proper cash records at the Boutique’s register;

- Adhere to all Company policies, procedures and practices;

- Implement discounts and gratuities under supervision of Boutique manager;

- Comply with all safety regulations and Boutique operational procedures including security;

- Product knowledge & sales techniques:

- Maintain an awareness of all product knowledge information;

- Master the Brand's sales techniques as per training received;

- Attendance to required training;

- Presentation & visibility:

- Maintain boutique tidiness, decoration and visual merchandising in line with Brand guidelines;

- Report maintenance issues to the Boutique Manager;

- Represent the Brand by wearing the appropriate provided uniform;

- Represent the Brand instore and at local events under the direction of Boutique Manager;

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Education

- College degree preferred;

Required Experience

- 2 to 5 years of previous experience in luxury retail, services or luxury hospitality environment

Technical Skills

- Ability to work in a fast-paced retail store environment

- Computer and internet Savvy

- MS Office experience required

Personal Skills/Abilities

- Fluency in Italian and English is mandatory;

- Excellent interpersonal and communication skills are required;

- Confidence in handling high-value transactions;

- Strong understanding of Customer Service needs and Customer (internal and external) priorities;

- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision;

- Self-Starter with Team-Player approach;

- Must be available to work retail hours including in the evenings, during weekends and to travel for trainings, client events, conferences;

What We Offer

- CCNL Commercio

- Salary Range 30K – 35K€

- Commission scheme

- 8 euro per Meal Voucher per working day

- Welfare

📌 Sales Associate (Tivoli)
🏢 Buccellati
📍 Tivoli