Work Schedule

Standard (Mon-Fri) Environmental Conditions Office Join Us as a Clinical Trial Coordinator - Make an Impact at the Forefront of Innovation What You'll Do Clinical Trial & Documentation Support Coordinate and complete assigned clinical trial activities in accordance with the study task matrix.

Perform

Country and Investigator file reviews and document findings in the appropriate systems. Support audit and inspection readiness by ensuring study files are reviewed according to applicable schedules and procedures.

Ensure assigned activities are completed on time and to a high-quality standard, proactively communicating potential risks to project leads. Process and maintain clinical trial documentation within the electronic Trial Master File (e TMF). Review e TMF documentation and support the resolution of missing, incomplete, or outstanding documentation. Analyze findings reports and assist with the clarification and resolution of site documentation findings.

Support the preparation, compilation, and distribution of Investigator Site Files (ISFs), pharmacy binders, and study supplies. Assist with study-specific translations and translation quality control, as required. Site Activation & Regulatory Support Provide administrative support for site activation and start-up activities. Work with internal teams to help ensure site start-up activities remain aligned with the site's activation critical path and project timelines.

Support regulatory submissions and the tracking of local regulatory documentation. Transmit required documentation to clients and centralized Institutional Review Boards (IRBs)/Independent Ethics Committees (IECs), as applicable. Maintain accurate and timely records of site communications, contact attempts, follow-ups, and survey responses.

Review survey information to help ensure responses are complete, accurate, and relevant. Support effective site follow-up plans and elevate concerns or potential risks appropriately.

Liaise with relevant internal teams to support the timely resolution of investigator queries. Systems & Study Coordination Provide support for clinical trial systems such as Activate, e TMF, and other study platforms. Help ensure study databases and systems remain accurate and up to date. Maintain study-specific documentation, team lists, project training requirements, activity plans, and vendor trackers.

Support

Risk-Based Monitoring (RBM) activities where applicable. Assist with scheduling internal and client meetings as required.

Support study communications, including document distribution, reports, and project-specific mailings. Collaborate closely with project team members to achieve targeted study milestones and deadlines. Communicate site-related issues and potential risks to appropriate clinical and project colleagues.

What We're Looking For

Minimum Qualifications

High school/secondary school diploma or equivalent relevant academic or vocational qualification. Additional university-level education in life sciences, healthcare, or a related discipline is an advantage. Previous relevant experience may be beneficial; however, candidates who demonstrate the appropriate knowledge, skills, and motivation to develop within clinical research may also be considered. Equivalent combinations of education, training, and directly related experience may be considered.

Preferred

Skills &

Experience Strong organizational skills and excellent attention to detail. Ability to manage multiple tasks efficiently while working to project deadlines. Ability to analyze project-specific information and systems to ensure accuracy and completeness. Strong customer-focused mindset. Flexibility and adaptability to changing priorities and study timelines. Interest in developing a strong working knowledge of ICH-GCP, applicable Italian and European regulations, and clinical research procedures.

Good written and spoken English, together with proficiency in the local language as required. Effective written and verbal communication skills. Strong interpersonal skills and the ability to collaborate effectively with cross-functional and international teams. Good computer skills, including proficiency in Microsoft Word, Excel, and Power Point.

Ability to quickly learn and confidently work with clinical trial databases and systems. Good judgment, problem-solving, and decision-making skills. Ability to follow study-specific procedures and project instructions accurately. Ability to identify potential risks and elevate them appropriately. Self-motivated with a positive and proactive approach to work. Ability to work effectively both independently and as part of a team.





Working Environment & Travel This position is primarily performed in an office and/or home-office environment, depending on business requirements. Regular travel is not a core requirement of the role. Occasional travel or driving to clinical trial sites may be required depending on study needs. The position provides exposure to a wide range of clinical trial activities, systems, and cross-functional teams, supporting continued development within clinical research.

Why Join

Thermo Fisher Scientific?

We offer

An excellent opportunity to build and develop your career in clinical research. Exposure to international clinical trials and global project teams. Hands-on experience across site activation, regulatory documentation, clinical trial systems, and study management activities.

A collaborative and inclusive environment where you can learn from experienced clinical research professionals. Continuous learning, professional development, and opportunities for career progression. Competitive compensation and benefits.

The opportunity to contribute to clinical research that can make a meaningful difference in patients' lives. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Shape the Future of a Rapidly Growing Business IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward. The Patient-Centered Solutions team (PCS) The PCS team leads the industry in the science of measuring the patient experience.

We combine scientific expertise, strategic insight, and operational excellence to design and execute rigorous patient-centered research that helps biopharmaceutical companies understand how patients experience disease and treatment. Our work supports evidence generation strategies across clinical development, regulatory decision-making, market access, and commercialization.

Within PCS, our Clinical Project Management team is at the forefront of delivering in-trial interview (ITI) solutions and patient experience data (PED) studies embedded within global clinical development programs. We partner closely with sponsors, scientific teams, and operational stakeholders to ensure patient perspectives are systematically captured and translated into meaningful evidence that informs drug development and healthcare decision‐making.

Why join?

Help shape how we deliver ITIs, one of the fastest-growing industry study types Lead innovative in-trial interview and patient experience data studies conducted alongside global clinical programs. Work directly with leading pharmaceutical and biotechnology clients on complex, high-profile development programs, serving as a senior strategic partner. Influence the future evolution of PCS operational delivery, capabilities, and service offerings.

Develop your leadership skills while working alongside recognized experts in patient-centered research, clinical development, and evidence generation. Make a difference for patients by helping ensure the patient voice is represented throughout the development of new medicines.

Responsibilities The Clinical Project Management Director provides operational, strategic, and people leadership across a portfolio of patient experience studies, in-trial interview programs, and key customer accounts within Patient-Centered Solutions (PCS). The role is accountable for successful study execution, financial performance, customer satisfaction, talent development, and organizational growth. The Director serves as a senior strategic partner to clients, leads multidisciplinary global project teams, and directly manages Clinical Project Managers and/or other delivery leaders.

This role combines delivery excellence, customer relationship leadership, financial stewardship, and people management to ensure the successful execution of complex global programs while building a high‐performing and engaged team capable of supporting the continued growth of the PCS business.

You will





Direct the delivery of complex patient experience studies, in-trial interview programs, and related evidence‐generation initiatives. Lead strategic planning and operational execution across large studies, programs, portfolios, and customer accounts. Serve as the executive operational sponsor and senior relationship lead for assigned client accounts. Build and maintain trusted relationships with sponsor stakeholders and key client decision-makers.

Lead senior-level customer discussions regarding delivery strategy, risks, performance, and growth opportunities. Oversee development and execution of integrated study and portfolio management plans. Monitor project performance, financial health, budgets, timelines, resource allocation, and delivery quality. Drive operational consistency, quality, and best practices across projects, programs, and accounts. Proactively identify, manage, and resolve strategic risks, issues, and client escalations.

Identify opportunities for process improvement, innovation, and operational efficiency. Support account growth through scope expansion, change orders, and identification of follow‐on opportunities. Contribute to proposals, pricing strategy, RFP responses, and bid defence presentations. Lead, coach, and develop Clinical Project Managers and other assigned delivery staff. Conduct performance reviews, provide ongoing feedback, and address performance concerns when needed.

Develop individual development plans and support career progression and succession planning for team members. Ensure appropriate training, mentoring, and capability development across the project management organization. Recruit, develop, and retain high‐performing talent to support business growth and delivery excellence.

Partner with leadership on workforce planning, resource forecasting, and organizational capability needs. Ensure compliance with applicable regulations, GCP, SOPs, quality standards, and risk management processes.

Champion cross‐functional initiatives and contribute to the continued growth and maturation of the PCS delivery organization. Essential experience, skills and education required Advanced degree in life sciences, public health, psychology, epidemiology, health economics, healthcare research, or a related discipline preferred. Significant experience in clinical research, project leadership, patient-centered research, clinical operations, or related healthcare disciplines.

Extensive experience managing complex global studies, programs, or client portfolios. Strong understanding of clinical trial delivery, including applicable regulatory requirements and Good Clinical Practice (GCP). Knowledge of patient experience data, patient-centered research methodologies, and/or in-trial interview studies is ideal. Experience supporting business development activities including proposals, pricing discussions, and bid defenses.

Demonstrated ability to lead multidisciplinary and international teams. Strong financial acumen and experience managing project profitability and contractual obligations. Excellent written and verbal communication skills, including presentations to executive and client audiences.

Strong analytical, strategic thinking, problem-solving, and decision‐making capabilities. Outstanding interpersonal skills and the ability to build effective relationships with clients, colleagues, and senior stakeholders.

Ability to thrive in a fast‐paced environment while managing multiple priorities and competing demands. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.

We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete.

Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact.

No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us. EEO Minorities/Females/Protected Veterans/Disabled

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