Thanks to our innovative BuyNow PayLater payment solution, Scalapay is transforming the way more than 6.5 million customers buy online and in-store, empowering 8,000+ merchants (online and in-store) to give their customers magical shopping experiences.

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Being only 3 years old didn't stop us from becoming a unicorn. We have raised over $700mln and we did this thanks to a team built around our 4 core values: #MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.

This is where your magic happens. If you love it, Scalapay it.

THE MISSION: We're looking for a driven Key Account Manager (KAM) to build lasting relationships with our retail partners in Italy. You'll manage a portfolio of merchants, identify new growth opportunities, and use data-driven insights to maximize their success.

What You'll Do: Strengthen partnerships through sales calls, business reviews, and ongoing support;

Advise merchants on optimizing revenue and marketing using Scalapay's premium products (e.g., Affiliation, Media Packages);

Collaborate with the Sales Team to support the growth of our brands. Yes, this means some hunting with them;

Boost Scalapay adoption by growing merchant collaborations and co-marketing campaigns;

Analyze data to uncover opportunities and create tailored sales presentations;

Develop case studies and share best practices to scale account management efforts;

Experiment with new strategies to drive revenue growth and provide weekly forecasts;

Advocate for your merchants internally to enhance products and services;

Attend market visits, fairs, and events to meet partners face-to-face and stay ahead of industry trends.

Who you are: Proven sales and negotiation expertise with a knack for growing partnerships;





Strong business acumen and ability to upsell/cross-sell;

Experience following structured sales processes with KPIs and measurable results;

Data-driven, proactive, and organized approach;

5+ years in account management or business consulting, ideally in e-commerce;

Fluent in Italian and English; willing to travel up to 30%.

EXPECTED OUTCOMES: Meet or exceed the target every quarter;

Become a fundamental part of the Italian team and help the company grow;

Strengthen Scalapay's position in the Country;

Make Scalapay number 1 priority for the top 30 merchants in Italy;

Foster a positive and inclusive team culture within the local team, encouraging collaboration, innovation, and a strong sense of ownership.

WHY YOU SHOULD JOIN SCALAPAY: Attractive packages based on skills and experience - the salary band we have for this position is an Overall Total Earning between 65'000€ and 75'000;

International environment with significant challenges to be met every day;

Lots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiences;

Personalized support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow!

HIRING PROCESS: Initial Chat: A brief conversation with our Talent Acquisition team;

Hiring Manager Interview: A deep dive into your experience and motivation for the role;

Case Study: A skills-based test with a debriefing session involving key stakeholders, conducted in our Milan office;

Final Chat with Simone (CEO): An opportunity to discuss Scalapay's values and assess cultural alignment.

Super Pro tip: we know that application processes can be scary and frustrating but... we look for talent, not people that tick all our boxes. xkiyazw

We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

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📌 Key Account Manager (Retail) (Milano)
🏢 Altro
📍 Milano