About The Institution Bunna Bank, the bank of visionaries, much like its motto, was made to blend with the community that never stops dreaming and creating a vision for themselves. The bank received its license from the National Bank of Ethiopia on June 25, 2009, in line with proclamation no. 59 on licensing and supervision of banking business. We are 3rd generation banking group, and growing fast, in the banking history of Ethiopia.

Opening High-Yield Savings Accounts

Job Summary

- Position: Junior Customer Service Officer
- Education: Bachelor’s Degree (1st Degree) in Accounting, Management, Finance, Economics, Banking & Finance, or related fields.
- Experience: No prior experience required (Fresh Graduate).
- Certifications (Added Advantage): Professional certificates in Computer Applications, Management Information Systems (MIS), or IT Fundamentals receive priority consideration.
- Other Requirements: Basic knowledge of banking operations, strong interpersonal skills, presentable appearance, team-oriented mindset, and adherence to NBE standards.

Key Responsibilities
- Handling account openings, maintaining customer registers, and managing document custody.
- Processing counter transactions, cheque deposits, and returned cheques.
- Assisting Senior CSOs with back-office operations, daily reconciliations (ATM/POS/Merchant/Branch books), and clearing suspense accounts.




- Promoting bank products, services, and alternative digital channels.
- Supporting deposit mobilization, recruiting new clients, and building relationships with merchants and agents.
- Responding to customer inquiries while adhering to service quality standards and balance confidentiality.

Required Qualifications

- Bachelor’s Degree (1st Degree) in Accounting, Management, Finance, Economics, Banking & Finance, or related fields.
- No prior experience required (Fresh Graduate).
- Professional certificates in Computer Applications, Management Information Systems (MIS), or IT Fundamentals are an added advantage.

Required Skills And Competencies

- Basic knowledge of banking operations.
- Strong interpersonal skills.
- Presentable appearance.
- Team-oriented mindset.
- Adherence to NBE standards.

How to Apply Interested and qualified applicants are invited to submit their non-returnable application, CV and copies of testimonials with original documents within five consecutive working days from the date of this announcement using the Application Form.

N.B.

- Terms of Employment: Permanent.
- Only highly qualified & short-listed candidates will be contacted.
- Any physical application request will not be accepted.
- The Bank has the right to cancel the post advertised.

📌 Junior Customer Service Officer (Dolo)
🏢 NGO Jobs - In Ethiopia
📍 Dolo