About the Company

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We are a leading technology solutions provider committed to delivering exceptional service and support to our clients. Our mission is to empower businesses through innovative technology, fostering a culture of collaboration, integrity, and excellence.

About the Role The Onsite Deskside Support (L1/L2) role is essential in providing comprehensive technical support for desktop and laptop systems, ensuring seamless operations for end-users.

Responsibilities

- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, updates, and security patching in coordination with IT policies.




- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- Assisted with Active Directory tasks, basic user account management, and smart hands support.
- Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
- Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
- Followed ITIL practices for incident, problem, and service request management in corporate environments.

Required Skills
- Technical support experience for desktop and laptop systems.
- Proficiency in troubleshooting hardware and software issues.
- Experience with SCCM, Intune, and ServiceNow.
- Knowledge of security protocols and antivirus monitoring.

Preferred Skills
- Familiarity with Windows OS environments and mobile device support.
- Basic MAC device handling experience. xkiyazw
- Experience with Active Directory tasks.

📌 Information Technology Specialist (Italia)
🏢 Sharp Brains
📍 Italia