Clinical Application Analyst – Pharmacy

Our Clinical Application team works closely with healthcare organisations to help them successfully implement and maximise the value of InterSystems’ healthcare solutions. We are looking for a Clinical Application Analyst – Pharmacy with a strong clinical background and experience working as a Hospital Pharmacist , who can combine their healthcare expertise with an understanding of clinical information systems and customer needs.

In this role, you will become a subject matter expert for pharmacy-related workflows and an important point of contact for customers. You will work closely with healthcare professionals and other stakeholders to understand their processes, identify the best-fit solution and support the successful adoption of InterSystems products.

The role offers the opportunity to work at the intersection of clinical practice, healthcare technology and customer consultancy , contributing to implementations that can improve the way healthcare organisations deliver care. The role requires a willingness and availability to travel to customer sites as required.

Key Responsibilities –

- Work closely with customers to understand their pharmacy workflows, clinical processes and business requirements.
- Act as a subject matter expert for pharmacy-related functionality and provide guidance on the effective use and implementation of InterSystems solutions.
- Assess customer requirements and advise on the best-fit standard solution, minimising unnecessary customer-specific developments.
- Conduct customer workshops, training sessions and presentations, communicating complex concepts clearly to both clinical and non-clinical audiences.
- Support customers in maximising the benefits of InterSystems solutions and adopting effective and standardised processes.
- Translate clinical and business requirements into clear functional specifications and documentation.
- Contribute to business process mapping and the analysis of existing customer workflows.
- Work collaboratively with multidisciplinary teams, including clinical, technical, product and implementation teams.
- Support software testing and validation activities to ensure solutions meet agreed clinical and functional requirements.
- Keep up to date with new product developments and understand how new functionality can support customer needs.




- Build strong relationships with healthcare stakeholders and confidently communicate recommendations and guidance throughout the implementation lifecycle.
- Travel to customer sites as required to support workshops, implementations, training and other customer-facing activities.

Must Have –

- University degree in Pharmacy or a related discipline.
- At least 1 years of experience working as a Hospital Pharmacist, with a strong understanding of clinical and pharmacy processes.
- Experience working within a hospital pharmacy environment .
- Experience with Electronic Medical Record (EMR) systems .
- Good understanding of Hospital Information Systems, Patient Administration Systems (PAS) and Clinical Information Systems.
- Experience interacting directly with customers and/or healthcare professionals, including clinicians.
- Excellent communication and consultative skills, with the ability to confidently articulate and communicate ideas.
- Experience delivering training, workshops and/or presentations.
- Experience contributing to multidisciplinary teams and working collaboratively with different stakeholders.
- Experience writing functional documentation and mapping business processes.
- Good understanding of Information Systems and healthcare technology.
- Willingness and availability to travel to customer sites as required.

Nice to Have –

- Experience communicating with key stakeholders at different levels within healthcare organisations, including public and/or private sector organisations.
- Previous experience implementing software or healthcare technology solutions.
- Previous experience in an application, configuration or clinical systems specialist role.
- Experience working in a customer-facing IT or healthcare technology environment.
- Experience with change management and supporting users through the adoption of new systems and processes.
- Experience conducting software testing and supporting validation activities.
- Strong general computer skills and confidence working with digital tools.

AI Competencies –

- Comfortable using digital and AI-enabled tools to support research, analysis, documentation and day-to-day work.




- Able to critically evaluate information generated by digital and AI tools and apply appropriate professional judgement.
- Willingness to learn and adopt new technologies that can improve efficiency and support customer outcomes.
- Ability to work confidently in a technology-enabled healthcare environment.

Languages

- Fluent Italian.
- Good command of written and spoken English.

This role offers an excellent opportunity to join a global leader in healthcare technology and contribute to the digital transformation of the Italian healthcare system through innovative data, interoperability, and AI solutions. InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.

Other compensation may include a discretionary annual variable target incentive.

The company also provides generous employee benefits including:

- Health Insurance
- Lunch Vouchers

The estimated base compensation range for this role is: €40.000—€49.000 EUR

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world.

Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

AI Disclaimer

InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.

Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.

📌 Application Analyst Pharmacy (Milano)
🏢 InterSystems Italia
📍 Milano