GENERAL ROLE
The Senior Welcomist works within the In Store Customer Experience Team and is
responsible for developing and delivering the most memorable journey for
clients, embodying Hermès values at all times.
As a senior presence on the sales floor, the Senior Welcomist acts as a key
point of reference for the Welcomist Team, ensuring excellence and consistency
in customer reception and experience. The role is highly client-facing and
requires a constant presence on the floor, fostering a welcoming, seamless and
elevated environment for all visitors.
The Senior Welcomist represents the Maison both internally and externally,
building strong relationships with clients, colleagues and suppliers, while
supporting the organization and execution of in-store events and hospitality
activities
MAIN RESPONSABILITIES
* Welcome clients with a warm, genuine and hospitable greeting, ensuring an
exceptional first impression of the Maison;
* Build strong relationships with clients in order to understand their needs
and expectations, providing a highly personalized experience;
* Act as a senior point of reference for the Welcomist Team on the sales floor,
promoting best practices and ensuring consistency in customer reception
standards;
* Manage customer queues through a dedicated app on Hermès devices;
* Assist clients and support sales colleagues in complex situations regarding
returns, reservations, appointments and after-sales requests;
* Support the Sales Associates Team by helping schedule their appointments and
customer visits;
* Manage front and back relationship with the Operations Teams to ensure the
online, after sales service and reservations orders delivery;
* Coordinate with internal and external stakeholders for the planning and
execution of in-store events, ensuring flawless organization and adherence to
Hermès standards;
* Supervise the preparation and execution of catering and hospitality services
during store events, ensuring an elevated client exp
📌 Senior Welcomist (Milano)
🏢 Hermès
📍 Milano