About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading corporations across Europe. As experts in the IT sector, we pride ourselves on facilitating career-defining opportunities for professionals seeking international growth and high-impact roles.
Job Overview
We are currently looking for talented individuals to join our team in Athens for the Spanish Speaking Microsoft Customer Experts position in Greece. This is a unique opportunity to advance your career within the Information Technology (IT) industry while working for a global technology giant in a vibrant, international environment.
Key Responsibilities
- Provide high-level technical support and consultation to Microsoft product users in Spanish.
- Resolve complex software and IT-related queries, maintaining a high standard of customer satisfaction.
- Document technical interactions accurately within the internal IT ticketing system.
- Collaborate with international cross-functional teams to ensure seamless service delivery.




- Stay updated with the latest IT industry trends and Microsoft product developments.
- Contribute to the continuous improvement of technical knowledge bases and support processes.
- Escalate advanced technical issues to the appropriate IT engineering departments.

Requirements
- Native or fluent Spanish (spoken and written) is mandatory for this role.
- Strong proficiency in English to navigate internal IT documentation and systems.
- Valid EU passport or valid work authorization for Greece.
- A genuine passion for the Information Technology (IT) sector and digital innovation.
- Excellent analytical and problem-solving skills, critical for these Spanish-speaking jobs.
- Customer-centric mindset with a professional, empathetic communication style.

Benefits
What We Offer
- Competitive Monthly Salary
- 2 Extra Salaries Per Year (13th and 14th salary premio structure)
- Fully Paid Traini

📌 Spanish Speaking Microsoft Customer Experts (Italia)
🏢 Mercier Consultancy Group
📍 Italia