Business Transformation & Process Excellence Intern

Hitachi Energy is a global leader in energy technologies, supporting customers worldwide in the transition toward a more sustainable, flexible, and secure energy system.

Within the Global Field Service Operations team, we are developing innovative programs to enhance the effectiveness of our technical service organizations and accelerate business growth through digital processes, global governance, and continuous improvement initiatives.

We are looking for a motivated Management Engineering student eager to contribute to a high-visibility international project, collaborating with global teams across Service, Sales, HR, and Communications.

The intern will support the design, standardization, and implementation of a global Field Service process transformation program, gaining hands‑on experience in Operations Excellence, Program Management, Change Management, and Business Transformation.

The opportunity

Hitachi Energy is a global leader in energy technologies, supporting customers worldwide in the transition toward a more sustainable, flexible, and secure energy system.

Within the Global Field Service Operations team, we are developing innovative programs to enhance the effectiveness of our technical service organizations and accelerate business growth through digital processes, global governance, and continuous improvement initiatives.

We are looking for a motivated Management Engineering student eager to contribute to a high-visibility international project, collaborating with global teams across Service, Sales, HR, and Communications.

The intern will support the design, standardization, and implementation of a global Field Service process transformation program, gaining hands‑on experience in Operations Excellence, Program Management, Change Management, and Business Transformation.

How you’ll make an impact

Process & Operations Excellence

- Analyze and document global business processes.




- Support the creation of process maps, workflows, and operating procedures.
- Contribute to process standardization across countries and regions.

Project Management

- Support the coordination of international projects and cross‑functional workstreams.
- Monitor activities, milestones, risks, and corrective actions.
- Prepare progress reports and materials for international meetings.

Data Analysis & KPI Management

- Develop dashboards and reports to monitor performance.
- Analyze operational data and identify improvement opportunities.
- Support KPI definition and project performance tracking.

Training & Change Management

- Collaborate in the preparation of training materials and operational guides.
- Support internal communication and change management activities.
- Organize the collection of feedback and lessons learned from involved teams.

Governance & Continuous Improvement

- Support the creation of document repositories and knowledge bases.
- Participate in Lean, Kaizen, and Continuous Improvement initiatives.
- Collaborate with global stakeholders to ensure alignment with company processes.

Your background

- Bachelor's or Master's degree student in Management Engineering.
- Mandatory English proficiency at C1 (Advanced) level or higher.
- Strong analytical and organizational skills.
- Ability to actively participate in international meetings and prepare professional documentation in English.
- Excellent problem‑solving, analytical, and organizational abilities.
- Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Copilot).
- Interest in Operations,



Project Management, Business Transformation, Digitalization, and Continuous Improvement.
- Knowledge of Microsoft Power BI and Microsoft Visio will be considered a plus.
- Familiarity with Lean, Six Sigma, or Kaizen methodologies will be considered a plus.
- Academic or project experience related to process improvement and operational excellence will be considered a plus.

More about us

We believegreat workthrives in an environment where people feel genuinely supported andfairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a work place where personal and organizational success grow together.

The minimum salary for this position in the location specified is as follows:

- Starting from: 800€ gross monthly

The final offer will be based on candidate qualifications and aligned with internal pay structures.

Our benefits offering for this rolegenerally includes:

- Lunch ticket or canteen,, Flexible working hours, Hybrid work model.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission‑critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.

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📌 Business Transformation & Process Excellence Intern (Milano)
🏢 Hitachi Abb Power Grids
📍 Milano